Maren McGinley
Carlisle,PA
Summary
Customer Service Specialist with a strong track record in enhancing patron satisfaction at Scooped Ice Cream and Lehman's Tavern. Proven expertise in sanitation procedures, order processing, and creating memorable customer experiences. Adaptability and an outgoing personality have consistently driven improvements in service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Scooped Ice Cream
Media, PA
02.2024 - Current
- Ensured the ice cream serving equipment was properly cleaned and maintained.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Scrubbed and polished counters to remove debris and food.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Served and scooped ice cream, following sizing specifications.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Babysitter
Families In The Community
Ridley Park, , PA
06.2022 - Current
- Engaged with children on individual basis to build positive, trusting relationships.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Used organization and time management skills to multitask and keep children on set schedules.
- Provided direct-care services for children of varying ages.
- Assisting with meals, snacks, and bedtime routines for the children.
- Completing light housekeeping tasks such as tidying up toys and books.
Hostess, Busser, Food Prep
Lehman’s Tavern
Essington, PA
06.2021 - Current
- Escort guests to their tables, promptly clear and reset tables.
- Managed and recorded table reservations.
- Provided support to guests with children and special needs for enhanced dining comfort.
- Ensured cleanliness of dining and serving areas.
- Contributed to kitchen operations by prepping food.
- Answered telephone to provide dining information and take reservations.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped service staff handle demand by distributing food and beverages.
Education
High School Diploma -
Sun Valley High School
Aston Mills, PA06-2024
Skills
- Sanitation procedures
- Cleanliness and hygiene
- Cash register operation
- Flexible schedule
- Speed and efficiency
- Reliability and punctuality
- Supply restocking
- Food preparation safety
- Order processing
- Customer engagement
- Order taking
- Friendly and outgoing
- Work area cleanliness
- Menu memorization
- Working under pressure
- Cleaning and sanitizing
References
References available upon request.
Timeline
Ice Cream Server
Scooped Ice Cream
02.2024 - Current
Babysitter
Families In The Community
06.2022 - Current
Hostess, Busser, Food Prep
Lehman’s Tavern
06.2021 - Current
High School Diploma -
Sun Valley High School
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