Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marenda Griffin

Florissant,MO

Summary

Dynamic professional with a proven track record at American Water Works, adept in CRM software and excelling in conflict management. Demonstrated leadership in streamlining customer service processes and fostering teamwork. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a blend of technical proficiency and interpersonal skills. Seeking to further my growth and advancement within the company.

Overview

17
17
years of professional experience

Work History

Lead Operation Support Rep

American Water Works
01.2022 - Current
  • Performing variety of clerical and administrative duties pertaining to on-site support.
  • Providing follow up communication after resolving an issue to ensure satisfaction was achieved.
  • Maintaining detailed records of customer interactions in a CRM system.
  • Prioritizing tasks based on urgency and importance of the issue being reported by the customer.
  • Handling request from call center, field representatives, operations supervisors and other internal team members
  • Caring for Illinois Customer State Complaints

Customer Care Associate

American Water Works
05.2013 - 01.2022
  • Provided excellent written and verbal customer service while assisting customers with everyday account details, problem solving, collections, account activation, etc
  • Educated customers where applicable to alleviate need for future contact.

Assistant Director

Next Generation CDC
08.2012 - 05.2013
  • Facilitated in employment recruitment
  • Observed and supervised staff performance
  • Coordination of staff meetings and overseeing training sessions
  • Approve curriculum and assist director with collecting payments
  • Developed a program to organize enrollee records and monitor facility compliance with Federal and State Regulations

Early Childhood Educator

Next Generation CDC
06.2008 - 08.2012
  • Provided educational foundation for children 4 years of age and younger using age-appropriate communication with a creative hands-on approach while helping to develop social, physical, and cognitive growth
  • Fostered positive relationships with children, encouraging trust and emotional security.

Education

High School Diploma -

Hazelwood East High School
Florissant, MO
06-2002

Skills

  • Escalation handling
  • Microsoft office
  • Conflict management
  • Teamwork and collaboration
  • Customer service expertise
  • Leadership

  • Dispute resolution
  • Organization
  • CRM software

References

References available upon request.

Timeline

Lead Operation Support Rep

American Water Works
01.2022 - Current

Customer Care Associate

American Water Works
05.2013 - 01.2022

Assistant Director

Next Generation CDC
08.2012 - 05.2013

Early Childhood Educator

Next Generation CDC
06.2008 - 08.2012

High School Diploma -

Hazelwood East High School
Marenda Griffin