MaResa Johnson
Minden,La
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
7
7
years of professional experience
Work History
Data Entry Operator
General Dynamics Information Technology Inc
Bossier City, LA
10.2022 - 11.2023
- Inputted customer data into computer database accurately and quickly.
- Updated existing data records and deleted unnecessary files.
- Resolved discrepancies between source documents and computer database records.
- Provided technical support to customers regarding their accounts or inquiries.
Customer Service Representative
Teleperformance USA
Shreveport, LA
01.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Technical Support Representative
General Dynamics Information Technology Inc
Bossier City, LA
01.2017 - 06.2019
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
Education
Certificate - Phlebotomy
McCann School of Business And Technology
Shreveport, LA05-2017
Associate of Science - Medical Assistance
Ayers Career College
Shreveport, LA12-2015
High School Diploma -
Minden High School
Minden, LA05-2012
Associate of Business Administration - Business Administration And Management
Martinsburg College
Martinsburg, WVSkills
- Spreadsheet Management
- Data auditing
- Report Preparation
- Information Verification
- Data transcription
- Data Collection
- Software Installation
- Technical Support
- Systems Analysis
- Customer Service
- Complaint resolution
- Account updating
- Inbound and Outbound Calling
Timeline
Data Entry Operator
General Dynamics Information Technology Inc
10.2022 - 11.2023
Customer Service Representative
Teleperformance USA
01.2021 - 10.2022
Technical Support Representative
General Dynamics Information Technology Inc
01.2017 - 06.2019
Certificate - Phlebotomy
McCann School of Business And Technology
Associate of Science - Medical Assistance
Ayers Career College
High School Diploma -
Minden High School
Associate of Business Administration - Business Administration And Management
Martinsburg College