MARESHAH FRANCOIS
Shawnee
Summary
Detail-oriented and highly organized Receptionist with a strong background in front office management, patient relations, and administrative support. Adept at optimizing scheduling efficiency, processing financial transactions, and fostering a welcoming environment. Skilled in medical coding, insurance billing, and customer service. Seeking to leverage expertise in a dynamic healthcare or administrative setting.
Overview
8
8
years of professional experience
Work History
Receptionist
Rasmussen Chiropractic and Acupuncture
07.2023 - Current
- Manage front office operations, ensuring seamless patient flow and efficient appointment scheduling
- Maintain accurate medical coding and billing information, streamlining insurance claim processing
- Handle financial transactions, ensuring timely and accurate collection of charges and copays
- Foster a welcoming environment, enhancing patient satisfaction and experience
- Facilitate clear communication between patients, chiropractors, and insurance providers to improve care coordination
Receptionist
Ruby
05.2021 - 04.2023
- Company Overview: Remote
- Cultivated strong customer relationships across multiple communication channels
- Provided empathetic support, successfully de-escalating disputes and resolving product/service inquiries
- Scheduled appointments and processed new client intake forms, ensuring seamless communication between clients and staff
- Implemented customer service strategies, consistently exceeding quarterly scorecard metrics
- Recognized as a top performer and mentored new team members, reducing onboarding time and improving team efficiency
Front Desk Receptionist
Wichita State University
01.2017 - 12.2019
- Managed business calendar and coordinated schedules, improving efficiency
- Created daily itineraries to optimize time management for executives
- Organized and streamlined filing systems, enhancing document retrieval speed for HR and accounting teams
- Directed guests and maintained front desk operations, ensuring professional interactions
- Maintained and organized the front lobby, kitchen, and printing areas, processing supply and work orders as needed
Education
Medical Coding Specialist Certificate -
Johnson County Community College
12.2025
Associate Degree - Liberal Sciences
Kansas City Kansas Community College
05.2021
Skills
- Microsoft Office Suite
- Google Spreadsheets
- CRM Software
- Medical Coding
- Insurance Billing
- Data Entry
- Billing Management
- Customer Service
- Relationship Building
- Schedule Management
- Office Management
- Public Speaking
- Communication
- Analytical Thinking
- Problem Solving
Timeline
Receptionist
Rasmussen Chiropractic and Acupuncture
07.2023 - Current
Receptionist
Ruby
05.2021 - 04.2023
Front Desk Receptionist
Wichita State University
01.2017 - 12.2019
Associate Degree - Liberal Sciences
Kansas City Kansas Community College
Medical Coding Specialist Certificate -
Johnson County Community College
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