Marganice Gilbert
Lansing,IL
Summary
Dynamic substitute teacher with a strong focus on effective communication and relationship building. Known for adapting instructional strategies to meet diverse learning needs, ready to contribute to student success and classroom harmony.
Overview
1
1
Certification
4
4
years of post-secondary education
35
35
years of professional experience
Work History
High School Substitute Teacher
District 215
Lansing, IL
08.2023 - 04.2026
- Implemented lesson plans to ensure curriculum coverage during teacher absences.
- Managed classroom environments to promote student engagement and learning.
- Facilitated discussions and activities that encouraged student participation.
- Monitored student behavior and provided support for positive conduct.
- Developed relationships with students to foster a supportive learning atmosphere.
- Adapted instructional strategies to meet diverse learning styles and needs.
Substitute Teacher
Chicago Public School
Chicago, Illinois
06.1993 - 03.2023
- Implemented lesson plans to support diverse student learning needs.
- Supervised classroom activities to maintain a safe learning environment.
- Managed student behavior using established school protocols and procedures.
Customer Service Manager
Zenith Data System
Chicago
10.1991 - 08.1993
- Managed daily operations of customer service team at Zenith Data System.
- Trained staff on best practices for customer engagement and issue resolution.
- Developed policies to enhance customer satisfaction and streamline service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collaborated with other departments to resolve complex customer issues efficiently.
- Oversaw scheduling and resource allocation for optimal team performance.
- Monitored performance metrics to identify areas for improvement within the team.
- Led regular training sessions to ensure staff remained knowledgeable about products.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Bachelor of Science - Business Administration
Chicago State University
Chicago, Illinois 05.1984 - 05.1988
Skills
- Lesson planning
- Classroom management
- Instructional adaptation
- Differentiated instruction
- Curriculum development
- Student assessment
- Conflict resolution
Certification
- I received the National Honor Society
- Award in 1988 and was listed in The
- Whose Who.
Affiliations
Some of my favorite activities are reading,
Journaling, fishing, watching Documentaries and volunteering tutoring
Services of math.
References
References available upon request.
Timeline
High School Substitute Teacher
District 215
08.2023 - 04.2026
Substitute Teacher
Chicago Public School
06.1993 - 03.2023
Customer Service Manager
Zenith Data System
10.1991 - 08.1993
Bachelor of Science - Business Administration
Chicago State University
05.1984 - 05.1988