Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Work Availability
Barista

Margaret A Dean

Lancaster,PA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience
4
4

Certifications

Work History

Agricultural Consultant

Red Barn Consulting
05.2023 - Current
  • Used soil loss equations to design erosion control plans.
  • Performed soil, water and tissue sampling to interpret results for various crops.
  • Created comprehensive designs in GIS software with special consideration for environmental factors, infrastructures and landowner requests.
  • Created nutrient and manure management plans for farmer to implement on farm, to maximize crop productivity while restricting loss of key nutrients to the environment.
  • Conducted educational programs to provide farmers with information to help improve agricultural productivity.

Customer Retention Specialist

Advanced Insurance Solutions
09.2018 - 04.2023
  • Retained client's business at an overall rate of 90% in $2 million book of business, by promptly implementing solutions that drove satisfaction
  • Navigated CRM and other platforms to research solutions and document interactions
  • Serviced new and existing accounts to provide outstanding customer service
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Influenced customers to recognize value of products or services and identify new opportunities
  • Used company software to analyze customer coverage needs, write quotes and issue policies
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Insurance Agent

Kyle Elbin State Farm
04.2017 - 09.2018
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Used company software to analyze customer coverage needs, write quotes and issue policies
  • Sought out new clients and developing clientele by networking and generating lists of prospective clients
  • Analyzed clients' current insurance policies and suggested additions or other changes
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Utilized CRM software to manage client relationships.
  • Educated clients on insurance policies and procedures.

Benefits Consultant

Aflac
10.2015 - 04.2017
  • Responded to benefit inquiries from employees on plan provisions, benefits enrollments and status changes
  • Assisted employees in completing forms, providing general responses to benefits inquiries
  • Assisted employees regarding benefits claim issues and plan changes
  • Ensured company compliance with federal and state laws, including reporting requirements
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Store Manager

Moorehead Communications, Verizon Wireless
06.2014 - 06.2015
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Responsible for interviewing, selection, hiring and training of potential sales representatives
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.


Education

Biology Education

Florida Institute of Technology
Melbourne, FL

Health And Fitness

Marymount University
Arlington, VA

Skills

  • High-Volume Environments
  • Outstanding Interpersonal Skills
  • Training Junior Team Members
  • Customer Service and Assistance
  • Client account management
  • Knowledge of Sales Retention
  • Understanding Customer Needs
  • Nutrient management
  • Soil conservation
  • Erosion control
  • Soil testing

Certification

P&C, Health and Life Insurance Licensed

PA Nutrient Management Certified

PA Odor Management Certified

Software

Microsoft Office

ArcGIS

Timeline

Agricultural Consultant

Red Barn Consulting
05.2023 - Current

Customer Retention Specialist

Advanced Insurance Solutions
09.2018 - 04.2023

Insurance Agent

Kyle Elbin State Farm
04.2017 - 09.2018

Benefits Consultant

Aflac
10.2015 - 04.2017

Store Manager

Moorehead Communications, Verizon Wireless
06.2014 - 06.2015

Biology Education

Florida Institute of Technology

Health And Fitness

Marymount University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Margaret A Dean