Microsoft Office
Margaret A Dean
Lancaster,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Agricultural Consultant
Red Barn Consulting
05.2023 - Current
- Used soil loss equations to design erosion control plans.
- Performed soil, water and tissue sampling to interpret results for various crops.
- Created comprehensive designs in GIS software with special consideration for environmental factors, infrastructures and landowner requests.
- Created nutrient and manure management plans for farmer to implement on farm, to maximize crop productivity while restricting loss of key nutrients to the environment.
- Conducted educational programs to provide farmers with information to help improve agricultural productivity.
Customer Retention Specialist
Advanced Insurance Solutions
09.2018 - 04.2023
- Retained client's business at an overall rate of 90% in $2 million book of business, by promptly implementing solutions that drove satisfaction
- Navigated CRM and other platforms to research solutions and document interactions
- Serviced new and existing accounts to provide outstanding customer service
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Influenced customers to recognize value of products or services and identify new opportunities
- Used company software to analyze customer coverage needs, write quotes and issue policies
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Insurance Agent
Kyle Elbin State Farm
04.2017 - 09.2018
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Used company software to analyze customer coverage needs, write quotes and issue policies
- Sought out new clients and developing clientele by networking and generating lists of prospective clients
- Analyzed clients' current insurance policies and suggested additions or other changes
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
Benefits Consultant
Aflac
10.2015 - 04.2017
- Responded to benefit inquiries from employees on plan provisions, benefits enrollments and status changes
- Assisted employees in completing forms, providing general responses to benefits inquiries
- Assisted employees regarding benefits claim issues and plan changes
- Ensured company compliance with federal and state laws, including reporting requirements
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Store Manager
Moorehead Communications, Verizon Wireless
06.2014 - 06.2015
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for interviewing, selection, hiring and training of potential sales representatives
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Biology Education
Florida Institute of Technology
Melbourne, FLHealth And Fitness
Marymount University
Arlington, VASkills
- High-Volume Environments
- Outstanding Interpersonal Skills
- Training Junior Team Members
- Customer Service and Assistance
- Client account management
- Knowledge of Sales Retention
- Understanding Customer Needs
- Nutrient management
- Soil conservation
- Erosion control
- Soil testing
Certification
P&C, Health and Life Insurance Licensed
PA Nutrient Management Certified
PA Odor Management Certified
Software
ArcGIS
Timeline
Agricultural Consultant
Red Barn Consulting
05.2023 - Current
Customer Retention Specialist
Advanced Insurance Solutions
09.2018 - 04.2023
Insurance Agent
Kyle Elbin State Farm
04.2017 - 09.2018
Benefits Consultant
Aflac
10.2015 - 04.2017
Store Manager
Moorehead Communications, Verizon Wireless
06.2014 - 06.2015
Biology Education
Florida Institute of Technology
Health And Fitness
Marymount University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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