Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Alleman

Baton Rouge,La.

Summary

Dynamic Case Manager Supervisor at Endeavors with a proven track record in enhancing service delivery and client satisfaction. Expert in case management and community resource coordination, I implemented data-driven strategies that improved outcomes and efficiency. Strong leadership and communication skills fostered team success and stakeholder collaboration, ensuring compliance and quality assurance in client care.

Overview

8
8
years of professional experience

Work History

Case Manager Supervisor

Endeavors
Baton Rouge, La.
07.2022 - 07.2025
  • Lead disaster recovery for Hurricane Ida, enhancing service delivery and client satisfaction
  • Supervised case management team, ensuring goal achievement and quality control
  • Coordinated community events, fostering stakeholder collaboration and support
  • Implemented a feedback system resulting in improvements in case handling and client outcomes
  • Reviewed files for quality assurance, ensuring compliance with standards allowing better client assistance
  • Implemented a data-driven approach to monitor case management outcomes, resulting in gains in efficiency and quality of care.

Family Development Specialist

Health Connect America
Dallas, Ga.
09.2019 - 03.2021
  • Case Management with an emphasis on working with at-risk youth and children
  • Provided services for families with CPS involvement
  • Provided community-based support and resources
  • Created and implemented parenting classes
  • Behavior support for children in the school setting
  • Provided support with face-to-face home visits and phone-based client care

Targeted Case Manager

Kentucky Counseling Associates
Somerset, Ky.
03.2018 - 05.2019
  • Managed at-risk youth cases, improving family support with community resources
  • Collaborated with CPS, providing family assistance with measurable results
  • Assessed client needs through comprehensive evaluations and implemented individualized treatment plans, leading to improvements in family stability
  • Coordinated with schools to provide behavioral support leading to improvement in student engagement at school and in the home
  • Maintained comprehensive client records, ensuring compliance with Medicaid regulations and enhancing client outcomes

Targeted Case Manager

Passages of Kentucky
Monticello, Ky.
02.2017 - 02.2018
  • Facilitated assistance for Medicaid clients, enhancing access to essential community-based services
  • Collaborated educators to support at-risk youth, fostering educational success
  • Cultivated strong client relationships, fostering trust for effective case management and improved client outcomes
  • Resource coordination for housing and employment, leading to gains in client stability
  • Maintained comprehensive client records, ensuring compliance with Medicaid regulations and enhancing client outcomes

Education

Master of Science - Elementary Education

Pfeiffer University

BS - Elementary Education

Louisiana Tech University

Elementary Education

LSU

Skills

  • Case management and compliance
  • Community resource coordination
  • Team leadership and communication
  • Client care and support
  • Staff education and training
  • Outreach and treatment planning
  • Home visits and inspections
  • Verbal and written communication
  • Progress evaluation and organization
  • Problem solving and management
  • Quality assurance strategies
  • Web-based data management

Timeline

Case Manager Supervisor

Endeavors
07.2022 - 07.2025

Family Development Specialist

Health Connect America
09.2019 - 03.2021

Targeted Case Manager

Kentucky Counseling Associates
03.2018 - 05.2019

Targeted Case Manager

Passages of Kentucky
02.2017 - 02.2018

Master of Science - Elementary Education

Pfeiffer University

BS - Elementary Education

Louisiana Tech University

Elementary Education

LSU

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