Summary
Overview
Work History
Education
Skills
Supplemental Questions – Revenue Cashier
Timeline
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MARGARET ANDREWS

MARGARET ANDREWS

Port Wentworth,GA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

BDC Service Representative

Southern Motors Springfield
04.2024 - Current
  • Assisted customers with inquiries, providing effective solutions and enhancing satisfaction.
  • Learned product knowledge to effectively address customer concerns and questions.
  • Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
  • Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Provided exceptional service with knowledge of products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.

Customer Service Desk Cashier

Lowes Home Improvment
11.2019 - 09.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing accurate product information and support.
  • Managed cash handling and reconciliation, ensuring accuracy in daily reports.
  • Implemented best practices for inventory management, maintaining optimal stock levels.
  • Resolved customer complaints promptly, enhancing overall shopping experience.
  • Collaborated with team members to streamline service delivery and improve customer satisfaction.
  • Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
  • Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.

Cashier

Home Depot
04.2017 - 11.2019
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with inquiries and provided product information effectively.
  • Maintained cleanliness and organization of checkout areas for optimal efficiency.
  • Collaborated with team members to ensure timely service during peak hours.

Education

High School Diploma -

Roberts. Groves High School
Savannah, GA
06.2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Supplemental Questions – Revenue Cashier

  • Name of Applicant:
  • E-mail Address of Applicant:
  • Date of Submission:
  • 1. Describe your experience, training, knowledge, and proficiency related to…
  • Using computer office tools and equipment such as Microsoft Office, Calculators, and Data Entry Software. Please provide specific examples of what you have done using some or all of these.
  • Handling cash, checks, and other monetary items
  • 2. Describe a situation when you found it hard to be courteous. How did you resolve the situation?
  • 3. Please provide examples of what you consider to be ethical and unethical behavior in the workplace.
  • 4. How would you handle it if there was a problem with a member of your team not doing their fair share of work?

Timeline

BDC Service Representative

Southern Motors Springfield
04.2024 - Current

Customer Service Desk Cashier

Lowes Home Improvment
11.2019 - 09.2023

Cashier

Home Depot
04.2017 - 11.2019

High School Diploma -

Roberts. Groves High School

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