Summary
Overview
Education
Work History
Skills
Accomplishments
Timeline
Hi, I’m

Margaret Andrews

Middletown,DE

Summary

Dynamic healthcare professional with a proven track record at Christiana Care Health System, excelling in patient care coordination and team collaboration. Recognized for enhancing patient experiences through effective communication and problem-solving. Committed to continuous improvement and detail-oriented in managing operations, ensuring high-quality care and customer satisfaction.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

50
years of professional experience

Education

University of Phoenix
Tempe, AZ

Ph.D. from Education
05-2011

University Overview

Work History

Virginia Western Community College

Program Head for Practical Nursing
08.2004 - 01.2012

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Christiana Care Health System

Staff Nursing Labor and Delivery/Lead Patient Care Coordinator
01.1962 - 05.2004

Job overview

  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Mentored junior staff in effective patient interaction and care coordination techniques.
  • Analyzed patient feedback and outcomes to identify areas for process improvement.
  • Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
  • Enhanced patient care by implementing efficient scheduling and coordination processes.
  • Delivered excellent patient experiences and direct care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.


Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Critical thinking
  • Multitasking Abilities
  • Excellent communication

Accomplishments

Accomplishments
  • Achieved curriculum changes with fellow Nursing instructors.
  • Collaborated with team of 1 in the development of Clinical sites for future students.
  • Testing of future students for enrollment into the Practical Nursing Program.
  • Working with each student to ensure the best out comes for graduation.
  • Preparing students for Practical Nursing Boards.

Timeline

Program Head for Practical Nursing
Virginia Western Community College
08.2004 - 01.2012
University of Phoenix
Ph.D. from Education
Staff Nursing Labor and Delivery/Lead Patient Care Coordinator
Christiana Care Health System
01.1962 - 05.2004

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