Margaret Boersma
Wal-Mart
Rush City,MN
19
years of professional experience
Dynamic professional with a proven track record with longevity, excelling in team motivation and strategic planning. Leveraging technology proficiency and empathetic coaching methodologies, I drive performance improvements and foster skill development, ensuring a high-performing team environment that enhances customer service and operational efficiency.
Work History
Coach
7 Years 1 Month- Developed and implemented training programs for team members to enhance customer service skills.
- Monitored daily operations to ensure compliance with safety and quality standards.
- Assisted in creating staff schedules to optimize workforce efficiency during peak hours.
- Facilitated communication between management and associates to address concerns and improve morale.
Store Lead
4 Years- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, conducting regular stock audits to optimize replenishment processes.
- Implemented visual merchandising standards, enhancing product displays to boost sales effectiveness.
Coaching Assistant
2 Years 10 Months- Assisted in training new coaching staff on customer service protocols and operational procedures.
- Coordinated scheduling for coaching sessions, optimizing resource allocation and staff availability.
- Developed and maintained relationships with team members to foster effective communication and collaboration.
- Implemented feedback mechanisms to enhance coaching effectiveness and improve team performance.
Store Manager
9 Years 8 Months- Directed daily operations to enhance customer satisfaction and drive sales performance.
- Implemented inventory management practices to ensure product availability and minimize stock discrepancies.
- Trained and mentored team members on sales techniques, product knowledge, and customer engagement strategies.
- Analyzed sales data to identify trends, adjust merchandising strategies, and optimize store layout for improved sales.
Education
High School Diploma
Skills
Team motivation
Staff development
Training methods
Constructive feedback
Recruitment strategies
Facility maintenance
Planning and overseeing program
Practices management
Team relations
Attention to detail
Creativity and flexibility
Decision-making
Social media and promotions
Relationship development
Customer service
Practice planning and management
Timeline
Store Lead
Wal-Mart
05.2022 - 05.2026Read More
Coach
Wal-Mart
07.2019 - CurrentRead More
Coaching Assistant
Wal-Mart Supercenter
07.2019 - 05.2022Read More
Store Manager
Big 5 Sporting Goods
08.2007 - 04.2017Read More
Jurupa Valley
High School Diploma
Read More