Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Carter

Fort Mill,SC

Summary

Business Administration undergraduate at Winthrop University with a robust academic foundation complemented by three years of practical experience in customer service. Skilled in public interaction and operational understanding, with proven ability to foster positive customer relationships and support business operations effectively. Highly motivated to leverage my knowledge and further develop expertise in a dynamic business environment.

Overview

4
4
years of professional experience

Work History

CSR

Arce Heating & AC
01.2022 - 11.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Collaborated with management to develop strategies for enhancing overall customer experience.

Cashier

Lowes
01.2021 - 07.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Bachelor of Science - Business Administration And Management

Winthrop University
Rock Hill, SC
05-2026

High School Diploma -

North Central High School
Cassatt, SC
05-2021

Skills

  • Critical Thinking
  • Call center experience
  • Customer service
  • Spreadsheets
  • Team collaboration
  • Stock management
  • Microsoft Excel
  • Problem-solving abilities

Timeline

CSR

Arce Heating & AC
01.2022 - 11.2024

Cashier

Lowes
01.2021 - 07.2021

Bachelor of Science - Business Administration And Management

Winthrop University

High School Diploma -

North Central High School

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Margaret Carter