NIVETTE MIDDLETON
Anmed
Anderson,SC
8
years of professional experience
Customer service and support professional with experience in collections, patient food service, and machine operation. Handles high-volume inquiries, payment arrangements, and order processing with accurate documentation, clear communication, and steady follow-through. Maintains safety, quality, and customer satisfaction across office, food service, and production settings.
Work History
CSR
7 Months- Resolved 40+ customer inquiries daily by phone providing clear updates on auto-top installations and repairs.
- Maintained a 95% customer satisfaction rating by addressing concerns promptly and coordinating solutions with technicians.
- Processed 60+ orders and service transactions per week with accurate estimates
- Finding the correct Convertible top
- Helping Find the correct material for customer for Big major car shows
- Help reduce order entries by helping make sure they have the correct make and model of car
- Verified order details against vehicle information and product specifications.
Collection
- Effectively negotiated payment arrangements with customers, demonstrating strong persuasive and negotiation skills to secure favorable outcomes and reduce outstanding account balances.
- Consistently reduced outstanding account balances by employing strategic collection techniques and proactive customer engagement, improving overall financial recovery rates.
- Expertly resolved complex payment disputes by thoroughly investigating discrepancies, communicating effectively with customers, and implementing fair and equitable solutions.
- Professionally secured delinquent accounts through persistent follow-up, empathetic communication, and offering tailored payment solutions to encourage timely repayment.
- Meticulously documented all collection activities, including customer interactions, payment arrangements, and dispute resolutions, ensuring accurate record-keeping and compliance.
- Demonstrated a proactive approach to identifying potential payment issues and implementing preventive measures, mitigating risks and optimizing the collection process.
Machine Operator
4 Years 9 Months- Read and interpret blueprints and operational sheets to guide production processes
- Set up and operate machinery manually, ensuring compliance with OSHA safety standards
- Support maintenance efforts by troubleshooting equipment and maintaining a clean workspace
- Assist in grinding and masking metal parts, preparing components for final production stages
- Coordinate with team member to ensure accurate assembly and meet project deadlines
- Inspected parts for quality and removed defective materials from line.
- Assisted team members with setup, changeovers, and daily production tasks.
Food And Nutrition
1 Year 8 Months- Managed and executed complex special requests with precision, showcasing adaptability and a commitment to exceeding expectations.
- Operated food preparation equipment safely and efficiently, adhering to all safety protocols and minimizing risk of accidents.
- Ensured patient dietary compliance by accurately preparing and serving meals according to specific nutritional requirements, promoting health and well-being.
- Demonstrated exceptional attention to detail while serving meals, ensuring accuracy and timeliness to meet patient needs.
- Provided compassionate and attentive service to patients, creating a positive and supportive dining experience.
- Maintained a thorough understanding of food safety regulations and guidelines, consistently applying this knowledge to maintain the highest standards of hygiene and quality.
Packer
4 Months- Performed quality inspections on shipments, ensuring accuracy and consistency in packaging
- Met production goals through efficient workflow management and collaboration with team
- Utilized spray equipment to sanitize workstations, ensuring compliance with safety protocols
- Documented inventory movements and maintained accurate records to streamline efficiency
Cashier
8 Months- Provided exceptional customer support by addressing inquiries and resolving issues promptly
- Maintained store cleanliness and assisted with food preparation as needed
- Processed transactions, including cash, credit, and coupons, while maintaining a high standard of accuracy
- Followed McDonald's food safety and store procedures
Education
CMRS - Billing and coding specialist
- Completed coursework in medical terminology, health records management, insurance claims processing, and ICD/CPT coding.
- Developed skills in accurate code assignment, billing documentation, claims review, and healthcare compliance.
- Honor Roll
Skills
Collections specialist
Payment processing
Transaction Management
Order Processing
Customer service
Customer Service Excellence
Regulatory Compliance
Claims Processing
Remote communication
Problem Solving
Critical Thinking
Critical thinking
Customer Management
Timeline
CSR
EZ on Auto Tops
04.2026 - CurrentRead More
Collection
World Finance
07.2025 Read More
Food And Nutrition
Anmed
03.2025 - CurrentRead More
Machine Operator
Vertiv & E & I Engineering USA Corp
10.2020 - 07.2025Read More
Packer
International Vitamin Corporation
02.2020 - 06.2020Read More
Cashier
McDonald's
05.2019 - 01.2020Read More
Campus, Formerly MTI College
CMRS from Billing and coding specialist
Read More