Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

CHARMAIGNE CLARK

Pensacola,FL

Summary

Results-oriented and dependable professional with extensive expertise with a proven track record of success in customer-focused positions, characterized by a positive and people-oriented approach. Proficient in both independent and collaborative work environments, dedicated to enhancing processes and optimizing task management.

Overview

15
15
years of professional experience

Work History

CSR Credentialing Liaison / Technical Recruiter

Citizant
04.2021 - Current
  • Facilitate onboarding for new hires, providing initial support on various processes, handbooks, and benefits
  • Collaborate with hiring managers to understand technical requirements for open positions
  • Develop detailed job descriptions and utilize various sourcing methods to attract candidates
  • Conduct initial phone or video interviews and coordinate technical evaluations
  • Utilize ATS for candidate management and ensure a positive candidate experience
  • Examine and authorize travel expense reports, ensuring compliance with company policies
  • Maintain and update the Smartsheet database to track employee compliance status with AMEX card usage
  • Supervise AMEX applications and ensure cards remain in good standing
  • Manage leave requests using Costpoint and Smartsheet's.

Badging & Credentialing Specialist

Citizant
03.2010 - 04.2021
  • Generate Personal Identity Verification (PIV) badges for various agencies, with a focus on the IRS
  • Collect and safeguard electronic fingerprints for security clearance background investigations
  • Prepare slide deck utilized by executives for weekly leadership meetings
  • Issue credentials, including HSPD-12, Pocket Commissions, Legacy Badges, and Control Access Cards
  • Maintain Excel Spreadsheet for over 5,000 Pocket Commissions
  • Govern the Chicago IRS office file system, purging over 3,000 employee files
  • Produce and monitor departmental staffing reports used for quality checks, performance management, and staffing analysis
  • Create and complete travel arrangements (air, hotel, car, rail)
  • Ensure reservations are built according to client standards and preferences
  • Act as a trusted advisor to staff - offering informed recommendations that provide the best traveler experience
  • Validate identification documents and upload relevant documentation into a live spreadsheet
  • Conduct assessments for appropriate access levels and programs, issuing electronic card keys
  • Manage inventory and reporting on duplicate hard key copies for streamlined issuance
  • Develop and document procedures for the In Vivo Imaging System (IVIS)
  • Responsible for managing building/department access and credentials for over 300 individuals.

Education

Business Office Specialist -

University of Alaska Anchorage
Anchorage, AK
05-1992

Accounting Certification -

Alaska Computer Institute
01.1992

Certified Diversity and Inclusion Recruiter -

AIRS

Certified Technical Recruiter -

AIRS

Certified Professional Recruiter -

AIRS

Skills

  • Collections Specialist
  • Smartsheet
  • SharePoint/Teams
  • GSA scheduling tools
  • Employee Communications
  • Recruiting/Staffing
  • Budgeting
  • Compliance
  • Customer Service Representative
  • ATS (Smart Recruiter)
  • PII
  • Data Entry
  • Onboarding
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Scheduling
  • Employee communications
  • Employee relations
  • Onboarding
  • Organizational development
  • Performance management
  • Recruitment
  • Retention

Awards

  • Received two cash awards from Citizant for outstanding performance and customer support.
  • Awarded a plaque of appreciation from the IRS Physical Security Director for implementing the Pocket Commission database within a 6-week timeline.

Timeline

CSR Credentialing Liaison / Technical Recruiter

Citizant
04.2021 - Current

Badging & Credentialing Specialist

Citizant
03.2010 - 04.2021

Business Office Specialist -

University of Alaska Anchorage

Accounting Certification -

Alaska Computer Institute

Certified Diversity and Inclusion Recruiter -

AIRS

Certified Technical Recruiter -

AIRS

Certified Professional Recruiter -

AIRS

Similar Profiles

CREATE PROFILE