Margaret Charboneau
Pullman
Summary
Professional with strong background in administrative support and customer service. Skilled in managing schedules, handling inquiries, and coordinating office activities. Known for collaborative approach and adaptability in dynamic work environments. Reliable team player with focus on achieving results and maintaining high standards.
Overview
3
3
years of professional experience
Work History
Desk Assistant
Washington State University, Department of Housing and Residence Life
07.2025 - Current
- Delivered front-desk operations for residence halls: package/mail processing, key & access control, lockouts, check-ins/outs, and incident logging with strict confidentiality.
- Provided high-volume customer service; answered resident questions, triaged issues, and coordinated referrals to campus resources.
- Ensured compliance with safety and reporting protocols (including Title IX/EP15), documented incidents within required timelines, and escalated emergencies.
- Supported opening/closing and break operations; maintained accurate logs for RIAs, keys, equipment, and packages per Desk Manual standards.
Resident Advisor
Washington State University, Department of Housing and Residence Life
04.2023 - Current
- Built inclusive residential communities and served over 1000 students across five semesters.
- Designed and led 35+ educational and social programs with 700+ total participants.
- Mediated roommate and peer conflicts using communication frameworks and agreements.
- Responded to crisis situations and documented safety reports according to Title IX (EP15) policy.
- Connected students to academic and wellness resources, enhancing student belonging and retention.
- Maintained resident records and reports with FERPA confidentiality standards.
- Collaborated with professional staff and student leaders to support community development goals.
- Served in overnight duty rotations and responded to facilities, wellness, and conduct concerns.
Orientation Counselor
Washington State University, Office of New Student Enrollment
12.2022 - Current
- Personally supported 500+ incoming students; contributed to a team welcoming 5,000+ students to WSU Pullman.
- Facilitated small-group engagement, campus navigation, and session transitions across La Bienvenida, Summer/Fall/Spring New Coug Orientations, Week of Welcome, Late Arrival, and related programs.
- Managed set-up/tear-down, inventory tracking, and tech checks; maintained organized, confidential student records in alignment with FERPA and WSU policies.
- Communicated pre-/post-session with students; monitored Pathway to Course Registration progress and attendance; collected assessments and provided program feedback.
- Collaborated with campus partners; adapted to early mornings, nights, and weekends to meet program needs.
Cougar Connector
Washington State University, Office of New Student Enrollment
08.2022 - Current
- Led personalized 90-minute campus tours for prospective students and families, adapted routes and content to audience interests.
- Supported high-impact Saturday visitation events: check-in, walk-on registration, student panels, residence hall tours, and wayfinding.
- Staffed the Welcome Center: greeted visitors, scheduled tours/department visits, responded to email inquiries, and handled daily visitation tasks.
- Assisted Recruitment operations: data entry, event prep, mailings, and cross-campus coordination; participated in bi-weekly trainings.
- Promoted inclusive, hospitable environments that reflect WSU's mission and student experience.
Education
Bachelor of Arts - Major in Human Resource Management
Washington State University
Pullman, WA12.2026
Skills
- Conflict resolution
- Onboarding support
- Front desk operations
- Logistics
- Documentation
- Public speaking
- Teamwork
- Workday
- Microsoft Office Suite
- Data entry
- Maintaining records
- Strong organization
Leadership Experience
Resident Advisor, Washington State University, Department of Housing and Residence Life, Pullman, WA, 04/23, Current, Built inclusive residential communities and served over 1000 students across five semesters., Designed and led 35+ educational and social programs with 700+ total participants., Mediated roommate and peer conflicts using communication frameworks and agreements., Responded to crisis situations and documented safety reports according to Title IX (EP15) policy., Connected students to academic and wellness resources, enhancing student belonging and retention., Maintained resident records and reports with FERPA confidentiality standards., Collaborated with professional staff and student leaders to support community development goals., Served in overnight duty rotations and responded to facilities, wellness, and conduct concerns.
Timeline
Desk Assistant
Washington State University, Department of Housing and Residence Life
07.2025 - Current
Resident Advisor
Washington State University, Department of Housing and Residence Life
04.2023 - Current
Orientation Counselor
Washington State University, Office of New Student Enrollment
12.2022 - Current
Cougar Connector
Washington State University, Office of New Student Enrollment
08.2022 - Current
Bachelor of Arts - Major in Human Resource Management
Washington State University