Margaret Cotton
Hattiesburg,MS
Summary
An organized and compassionate professional leader who is results-driven and technically savvy with a progressive career in community-based and educational programs, as well as healthcare services. Proven track record of turning around under-performing services by delivering continuous process improvements to drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal, and decision-making skills. Thriving in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Operations Director
Top Choice Healthcare
10.2022 - Current
- Conduct quality-control visits to the homes of clients
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
- Led, supervised, trained, and provided strategic direction for the workforce of over 30 employees.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Designed training programs for Home Care employees that resulted in increased skills proficiency and higher workplace morale.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
Project Director
Delta Council
07.2008 - 09.2022
- Served as the contract-holder, implementer, and supervisor of all grant programs for the agency
- Designed an effective result-driven, data-based case management program targeting K-6th grade students within three school districts, serving over 400 families for Delta Health Alliance
- Garnered and maintained relationships with Schools, State, Federal, and Local governments, Grassroots, Agricultural community, and Community Leaders to establish and sustain community/school programs
- Provided leadership and budget management for several grant-funded, non-profit, and privately-funded programs, while supervising a maximum of 60+ team members simultaneously
- Wrote successful grants, grant renewals, and no-cost extension requests, managing over a million dollars in grants
- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Monitored project and program quality to meet audit expectations.
- Oversaw budget development and financial tracking, ensuring cost-effective execution of complex education and community projects.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
- Maintained compliance with state and federal regulatory requirements through diligent monitoring of documentation procedures during all phases of the projects.
- Collaborated closely with executive leadership to align organizational strategies with long-term business objectives through effective planning and execution of key projects.
- Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
Program Manager
Mississippi State University
10.2006 - 06.2008
- Organized and managed program development from conception through successful execution
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Synthesized the data gathered and tracked program effectiveness
- Prepared monthly reports for upper management
- Planned and executed plans for healthcare camps for 18 counties.
- Managed and supervised administrative and daily program operations and 14 staff members, complying with policies and regulations.
Education
Master of Science Community Development Program -
Delta State University
Cleveland, MS05.2018
Master of Art - Human Services: Executive Leadership
Liberty State University
Lynchburg, VA03.2014
Bachelor of Arts -
Delta State University
Cleveland, MS05.1994
Skills
- Analytical and critical thinking
- Contract Management
- Data Analysis
- Employee Relations
- Grant Writing
- Leadership training
- Microsoft Office Suite
- Nonprofit Organization
- Organizing
- Performance Improvements
- Problem-solving
- Program Evaluations
- Project Management
- Public Speaking
- Relationship Building and Maintenance
- Report Writing
- Staff Training and Development
- Strategic planning and execution
- Teamwork and Collaboration
Accomplishments Associations
- Licensed Evangelist Missionary, Church of God in Christ, Inc.
- Life Skills Train-the-Trainer
- Strengthening Families Train-the-Trainer
- ACT Work Readiness Academy Certified
- Former board president of Mississippi Rural Health Association
- Former board president of Partnership for Healthy Coahoma and Tunica Counties
- Former member of Cleveland School District Superintendent Advisory Committee
- Mississippi Public Health Association Member
- National Association of Community Health Workers Member
- Member of West Point Baptist Church
Gallup Clifton Strengths - Top10 Strengths
- Relator
- Achiever
- Positivity
- Responsibility
- Activator
- Maximizer
- Arranger
- Individualization
- Strategic
- Learner
Volunteer Experience
- West Point Baptist Church, (Hattiesburg, MS) Choir member and Prayer Committee member, Hattiesburg
- Benjamin Cone III & Worship, Choir Member,
- New Morning Star Church of God in Christ, Cleveland, MS, Youth Department President, Young Women Christian Council President
- Northern Mississippi Ecclesiastical Jurisdiction of the Church of God in Christ, Inc., MS, Northern MS Jurisdiction of COGIC Purity Class (Teen Group), President
Timeline
Operations Director
Top Choice Healthcare
10.2022 - Current
Project Director
Delta Council
07.2008 - 09.2022
Program Manager
Mississippi State University
10.2006 - 06.2008
Master of Science Community Development Program -
Delta State University
Master of Art - Human Services: Executive Leadership
Liberty State University
Bachelor of Arts -
Delta State University
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