Margaret Craft
Memphis,TN
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Skilled Business Development leader offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
20
20
years of professional experience
Work History
Business Development Manager
Service Source-Cisco
04.2022 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Negotiated, prepared and signed contracts with clients.
- Represented company and promoted products at conferences and trade association meetings.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Generated new business with marketing initiatives and strategic plans.
- Created reports and presentations detailing business development activities.
Business Development Associate
Service Source-Google Cloud
07.2021 - 04.2022
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Met with current clients to assess needs and develop improvement plans.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Networked among local business and community organizations to develop leads and generate business.
Inside Sales Representative
Tropical Foods Tropical Nut & Fruit
03.2017 - 03.2020
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Emphasized product features based on analysis of customers' needs.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Inside Sales Representative
Service Master, Terminix
07.2012 - 02.2017
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Used CRM software to maintain detailed contact logs and account records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Call Center Manager
Nuprime Of Memphis
03.2001 - 07.2012
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Conducted performance reviews for Sales Reps to reduce resolution times and improve customer satisfaction ratings.
- Maintained call center equipment in good working order to maximize productivity.
- Directed training and retraining of employees to boost performance and enhance business results.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and developed personnel to improve safety, employee relations and resolve customer issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Science - Business Communications
Lancaster Bible College
Lancaster, PA05.2015
Skills
- Mergers and Acquisitions
- Process Improvement
- Performance Evaluations
- Customer Complaint Resolution
- Business Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Development Manager
Service Source-Cisco
04.2022 - Current
Business Development Associate
Service Source-Google Cloud
07.2021 - 04.2022
Inside Sales Representative
Tropical Foods Tropical Nut & Fruit
03.2017 - 03.2020
Inside Sales Representative
Service Master, Terminix
07.2012 - 02.2017
Call Center Manager
Nuprime Of Memphis
03.2001 - 07.2012
Bachelor of Science - Business Communications
Lancaster Bible College