Margaret Cranford
New Boston,TX
Summary
Reliable associate with a strong work ethic and attention to detail. Proven ability to train and mentor team members while delivering exceptional customer service. Committed to continuous improvement and fostering a collaborative work environment. Stays calm in a fast paced environment and prioritizes tasks.
Overview
6
6
years of professional experience
Work History
Overnight Associate
Lowe's
Texarkana, TX
11.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in locating products and provided recommendations based on needs.
- Collaborated with team members to maintain organized merchandise displays and inventory levels.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Downstocked dimensional lumber, drywall, drywall accessories, blocks, concrete, siding, shingles, and gutters.
- Monitored stock levels and organized merchandise displays to improve store presentation.
Flooring and Home Decor Supervisor
Lowe's
Texarkana, TX
09.2023 - 11.2025
Front End Supervisor
Lowe's
Texarkana, TX
12.2022 - 09.2023
Flooring and Home Decor Supervisor
Lowe's
Texarkana, TX
08.2021 - 12.2022
- Executed cycle counts of inventory to ensure accuracy and optimize stock levels.
- Executed product ordering processes to ensure optimal shelf inventory levels.
- Drafted and negotiated installation contracts to ensure customer satisfaction and compliance.
- Secured credit card applications by promoting 5% savings on purchases and up to $100 off first transactions.
- Conducted thorough audits of sims locations to streamline customer product access.
- Operated power equipment to efficiently load pallets of flooring onto customer vehicles.
- Operated carpet machine to efficiently cut carpet and sheet vinyl flooring.
- Operated blind cutting machine to customize products according to customer specifications.
- Executed downstocking procedures and ensured optimal product placement in home locations.
- Supervised team of associates to ensure efficient operations and high levels of customer service.
- Trained new staff on safety protocols, product knowledge, and store policies to optimize performance.
- Investigated and managed customer complaints, facilitating timely resolutions and improving overall customer experience.
Front End Supervisor
Lowe's
Texarkana, TX
08.2020 - 08.2021
- Supervised daily front-end operations to ensure efficient customer service and checkout processes.
- Trained and mentored staff on store policies, procedures, and customer engagement techniques.
- Managed cash handling procedures, ensuring accuracy and compliance with company standards.
- Developed schedules to optimize staffing levels during peak hours for improved service efficiency.
- Pulled online fulfillment orders and staged them in the correct staging areas.
- Loaded curbside pick-ups, in-store pick-ups, and pro order pick-ups.
- Performed bin audits on orders to verify what’s still due.
Fulfillment Lead
Lowe's
Texarkana, TX
03.2020 - 08.2020
- Led fulfillment operations, ensuring timely and accurate order processing.
- Trained and mentored team members on best practices for inventory management.
- Streamlined workflows to enhance efficiency in product picking and packing.
- Implemented safety protocols to maintain a secure working environment.
- Developed training materials to improve onboarding processes for new hires.
- Facilitated efficient loading of customer orders into vehicles.
Education
No Degree - Kinesiology
Southern Arkansas University
Magnolia, ARHigh School Diploma -
Redwater Highschool
Redwater, TX05-2019
No Degree - Exercise Science
Maryville University of Saint Louis
St. Louis, MOSkills
- Strong work ethic
- Attention to detail
- Motivation and initiative
- Cleanliness and Organization
- Forklift, narrow-aisle reach truck, order picker, and pallet jack operation
- Inventory counts
- Stock rotation/FIFO stocking
- Product restocking
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Time management abilities
- Continuous improvement
- Inventory management
Timeline
Overnight Associate
Lowe's
11.2025 - Current
Flooring and Home Decor Supervisor
Lowe's
09.2023 - 11.2025
Front End Supervisor
Lowe's
12.2022 - 09.2023
Flooring and Home Decor Supervisor
Lowe's
08.2021 - 12.2022
Front End Supervisor
Lowe's
08.2020 - 08.2021
Fulfillment Lead
Lowe's
03.2020 - 08.2020
No Degree - Kinesiology
Southern Arkansas University
High School Diploma -
Redwater Highschool
No Degree - Exercise Science
Maryville University of Saint Louis