Margaret Davis
Westerville
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
5
5
years of professional experience
Work History
Pizza Delivery Driver
Jets Pizza
12.2024 - Current
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Kids Program Director
White Birch Lodge
05.2020 - 08.2024
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
- Communicated with parents, staff and teachers regarding children or program issues.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
Hostess and Waitress
Mellow Mushroom
02.2023 - 01.2024
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Hostess
Bru Burger Bar
04.2020 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Human Development And Family Sciences
Ohio University (Online Campus)
Athens, OH12-2025
Skills
- Memory skills
- Customer service
- Production leadership
Timeline
Pizza Delivery Driver
Jets Pizza
12.2024 - Current
Hostess and Waitress
Mellow Mushroom
02.2023 - 01.2024
Kids Program Director
White Birch Lodge
05.2020 - 08.2024
Hostess
Bru Burger Bar
04.2020 - 03.2023
Bachelor of Arts - Human Development And Family Sciences
Ohio University (Online Campus)
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