Margaret Disharoon
Orlando
Summary
Bachelor's Degree and over 15 years of experience in luxury resorts, world-class attractions, environmental centers, and distribution leadership. Outgoing personality, excellent interpersonal skills, self-driven nature, and teamwork-oriented approach. Thrives in collaborative environments as well as individually, and ready to contribute skills and expertise to a new opportunity.
Overview
16
16
years of professional experience
Work History
Warehouse Lead (Full Time)
Scholastic Book Fairs Inc.
08.2021 - Current
- Assist with new-hire orientation and train associates
- Direct a team of associates in one or more functional areas
- Assist the warehouse supervisor to train, coach, mentor, and motivate the warehouse team
- Serve as designated branch trainer for all new processes, procedures, etc.
- Planning and presenting branch or departmental daily meetings
- Serve as a subject-matter expert for Labor Data Collection to ensure associate Labor Data Cards are completed timely and accurately
- Planning and coordination of daily Wave production planning
- Lead special projects
- Drive continuous process improvement for all warehouse functions
- Perform supervisory tasks in the absence of the warehouse supervisor
- Monitor warehouse supplies and equipment
- Ensure all warehouse equipment and tools are properly utilized to increase productivity, efficiency, and safety
- Accurately and timely complete Labor Data Collection Cards
- Maintain a courteous and positive relationship with all co-workers and customers
Senior Ranch Hand and Education Facilitator (Full Time)
The Walt Disney Company
01.2012 - 12.2019
- Provided world-class face-to-face guest service
- Engaged and interacted with guests, provided hands-on learning activities, and evaluated guest needs and preferences to provide resort and activity guidance
- Promoted to highest cast member seniority level within 3 months in position
- Assisted in training new associates and monitored their progress
- Performed daily guest experiences and educational activities
- Processed cash and monetary transactions of guest activities
Education Facilitator (Seasonal)
SeaWorld Parks and Entertainment
03.2012 - 09.2012
- Conducted frequent informative and entertaining animal exhibit narrations
- Engaged, interacted and motivated children and adults through narrations and hands-on learning activities
- Operate individually without supervision in guest environment and independent tasks
- Monitor guest and animal safety
Recreation Attendant (Part-time)
Universal Studios Orlando
12.2011 - 03.2012
- Ensured positive guest interaction, satisfaction, and safety
- Implemented the opening and closing procedures of the attraction
Husbandry Tech (Full-time)
University of Pittsburgh
04.2010 - 10.2011
- Assisted in training new associates and monitored their progress
- Independently supervised conditions, records, facility, and care of Biosafety quarantined animals
- Detail-oriented communication and exceptional organization of record-keeping
- Provide environmental enrichment and other stimuli
- Capable of working with all personalities, positions, and demands
Recreation Coordinator
Nemacolin Woodlands Resort and Spa
05.2009 - 05.2010
- Hands-on customer service at a 5-Star/5-Diamond luxury resort
- Responsible for collecting, recording, and processing program fees (cash and credit)
- Evaluated customer needs and preferences and recommended resort activities
- Trained new associates and monitored their progress
- Performed daily maintenance to the Wildlife Academy and equipment
- Daily care and supervision of over 150 individual domestic, exotic, and wild animals
- Performed property tours, nursery tours, horseback riding, and dog sledding rides
- Operated heavy equipment and machinery to perform husbandry duties
Education
Bachelor of Science - Recreation, Park, Tourism Management
Pennsylvania State University
State College, PA06.2009
Skills
- World-class guest relations
- Computer software proficient
- Cash handling
- Standard math
- Supervisor experience
- Problem solving
- Time management
- Detail oriented
- Teamwork oriented
- Interpersonal skills
Timeline
Warehouse Lead (Full Time)
Scholastic Book Fairs Inc.
08.2021 - Current
Education Facilitator (Seasonal)
SeaWorld Parks and Entertainment
03.2012 - 09.2012
Senior Ranch Hand and Education Facilitator (Full Time)
The Walt Disney Company
01.2012 - 12.2019
Recreation Attendant (Part-time)
Universal Studios Orlando
12.2011 - 03.2012
Husbandry Tech (Full-time)
University of Pittsburgh
04.2010 - 10.2011
Recreation Coordinator
Nemacolin Woodlands Resort and Spa
05.2009 - 05.2010
Bachelor of Science - Recreation, Park, Tourism Management
Pennsylvania State University
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