Beth Dunson
Lancaster,SC
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Training Support Specialist
SC Vocational Rehabilitation Department
Lancaster, SC
07.2023 - Current
- Answer telephone
- Customer service skills including checking consumers in for their appointments, making reminder calls for appointments, schedule appointment with 3rd party vendors such as physician offices, etc. submit invoices and follow up on them to make sure payment has been submitted, etc.
- Open and close office
- Provide support for four counselors which includes completion of assigned tasks given to me, responsible for over 200 cases, open and close cases, request medical records, and procure for services as needed.
- Any other assigned duties assigned by my supervisor
Direct Caregiver
Lancaster Children's Home
Lancaster, SC
06.2023 - Current
- Provide support for adolescents in both girls and boys home
- Prepare meals if needed
- Medication count
- Administer medication as necessary
- Routine nightly bed checks
- Make sure the kids have completed chores and all tasks assigned to them
Office Manager
Catawba Community Mental Health Center
Lancaster, SC
01.2002 - 07.2023
- Answer telephones, collect money from clients, check clients in and out, verify insurance, address, and telephone numbers upon check in, verify insurance daily, schedule new and existing appointments, take vital signs including weight, BP, and heart rate, process new client paperwork, back up other staff as needed, advise triage staff of level of emergency situations, prepare and take bank deposits, help resolve patient concerns regarding their bills, insurance, etc., discuss and set up payment plans, send out medical records, scanning and importing records into EMR, notarize detention orders for emergency situations, Health & Safety Officer, Monitor mileage for state vehicles and copier count and send reports in for them, and order supplies for the office, and check in once items have arrived, and any other tasks assigned by my supervisor.
Education
Associate of Science - Secretarial Science
USC-Lancaster
Lancaster05-1990
High School Diploma -
Buford High School
Lancaster, SC05-1988
Skills
- Emergency Response (CPR certified)
- Quality Assurance
- Supply Management
- Customer Relations
Certification
- Notary Public for South Carolina
Timeline
Area Training Support Specialist
SC Vocational Rehabilitation Department
07.2023 - Current
Direct Caregiver
Lancaster Children's Home
06.2023 - Current
Office Manager
Catawba Community Mental Health Center
01.2002 - 07.2023
Associate of Science - Secretarial Science
USC-Lancaster
High School Diploma -
Buford High School
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