Margaret Dziaduch
Fox Lake,US
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Diligent [Desired Position] with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
43
43
years of professional experience
Work History
FedEx Freight Specialist
FedEx Services
Buffalo Grove, IL
09.2004 - 05.2021
- Soft sales to improve on customer experience by offering competitive pricing for shipments moving on eligible International and Domestic Air Express Services.
- After capturing the business we will apply the great rate to the client’s account, schedule the pickup and book the shipment via a Software called CargoRes
- Forwarding of billing discrepancies to our assigned Invoice Adjustment Team members
- Documentation of Quotes with Microsoft Word and Microsoft Excel
- Providing information for the Packaging Desk Hotline
- Handle customer’s request’s for escalations to Management team
- Air Freight and LTL Freight Specialist
- Researching and planning the most appropriate route for a shipment
- Scheduling and booking of International, and Domestic Freight including IATA shipments
- Negotiating contracts, transportation and handling costs obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries’ regulations
- Offering consolidation services by air and road – ensuring cost-effective and secure solutions to small shippers with insufficient cargo to utilize their own dedicated units
- Arranging air transport for urgent and high-value freight and managing the risk door to door
- Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking and tracing of goods
- Proven track record of soft sales leads
- Continually striving to get the business
- Domestic Call Center Representative
- Small package tracking, rating, scheduling pickups and escalating problem packages to trace dept.
- Coordinated freight logistics to ensure timely deliveries and optimize operational efficiency.
- Analyzed shipment data to identify trends and improve service reliability.
- Developed training materials for new employees on freight handling procedures and safety standards.
- Coordinated freight logistics to ensure timely delivery of shipments.
- Analyzed shipping data to optimize route efficiency and reduce costs.
- Managed inventory control processes to maintain accuracy and minimize errors.
Desktop Tech/LAN Administration
Hewitt Associates LLC
05.1994 - 05.2004
- Developed, conducted and supervised more than 30 training sessions of installing, maintaining new and existing software on all types of PCs/Laptops and Operating Systems required by users needing to access the LAN from remote locations.
- Administered, planned and maintained a Local Area Network for a large Human Resources Delivery group.
- Delivered, installed, and provided maintenance on networked PCs/Laptops, printers, mainframes, and software for 500 users in a specific location including Alternative Work Program users.
- Tested and implemented new/existing hardware and software as required.
- Diagnosed and resolved hardware and software issues for end-users, enhancing productivity and system performance.
- Implemented system updates and patches, ensuring security compliance and minimizing vulnerabilities.
- Provided technical support via remote assistance tools, improving response time to user requests.
Office Assistant/Shipping and Receiving Clerk
C-Line Products
Des Plaines, IL
01.1978 - 01.1988
- Office Assistant/Mail Room Clerk
- Delivery of parts using the company vehicle
- Distribution of mail
- Picking and packing of outbound and inbound packages
- Machine operator
Education
High School Diploma -
Maine West
Des Plaines, IL05-1977
Skills
- Warehousing operations
- Transportation planning
- Route planning
- Freight management
- Freight billing
- Shipping regulations
- Customer service
- Critical thinking
- Customer relations
- Active listening
Timeline
FedEx Freight Specialist
FedEx Services
09.2004 - 05.2021
Desktop Tech/LAN Administration
Hewitt Associates LLC
05.1994 - 05.2004
Office Assistant/Shipping and Receiving Clerk
C-Line Products
01.1978 - 01.1988
High School Diploma -
Maine West