Margaret Eckhart
Allentown,PA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Server
Red Robin
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Tended to needs of as many as 50 guests at once.
- Applied strong attention to detail and problem solved with creative solutions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Insurance Processor
Center Valley Chiropractic
09.2021 - 11.2021
- Executed calls, sent emails and employed other channels to communicate with existing and prospective clients.
- Gathered insurance documents to answer questions and exchange information with management.
- Managed as many as 20 differing claims of various clients.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Chiropractic Assistant
Center Valley Chiropractic
04.2021 - 11.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Trained various individuals for the role of Chiropractic Assistant.
Barista
Starbucks
11.2020 - 12.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Used POS machinery.
- Made drinks promptly and served food.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Hostess
Brass Rail Restaurant
06.2019 - 11.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Fielded up to 70 customer concerns during peak hours of service.
- Trained 7 new hostesses and bussers on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science - Computer Science
Lehigh Carbon Community College
Schnecksville, PA12.2024
Associate of Applied Science - Computer Programming
Lehigh Carbon Community College
Schnecksville, PA12.2024
High School Diploma -
Salisbury High School
Allentown, PA06.2021
Skills
- Creative Problem Solving
- Quality Control
- Detail-Oriented
- Critical Thinking
- Leadership
- Excellent Verbal & Written Communication
- Strong Work Ethic
- Cash Handling
Websites
Timeline
Server
Red Robin
04.2022 - Current
Insurance Processor
Center Valley Chiropractic
09.2021 - 11.2021
Chiropractic Assistant
Center Valley Chiropractic
04.2021 - 11.2021
Barista
Starbucks
11.2020 - 12.2020
Hostess
Brass Rail Restaurant
06.2019 - 11.2020
Associate of Science - Computer Science
Lehigh Carbon Community College
Associate of Applied Science - Computer Programming
Lehigh Carbon Community College
High School Diploma -
Salisbury High School
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