Overview
Work History
Education
Skills
Language Skills
Training
Affiliations
Timeline
Generic

Margaret E Crothers

New Orleans,LA

Overview

17
17
years of professional experience

Work History

Project Manager

BELFOR Property Restoration
03.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.

Operations Manager

Servpro of Westbank
01.2021 - 01.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Protective Services Dispatch Supervisor

NASA/Security Walls LLC
06.2016 - Current
  • APCO Instructor/TAC Officer/NET Manager
  • Taking care of all emergency and non emergency calls for the site, as well as dispatch police and fire units to said emergencies
  • We are the 911 PSAP for the NASA location and updated New Orleans 911 as needed
  • Monitor all active cameras and alarms for the facility
  • I personally am the supervisor of the whole Dispatch unit
  • I handle all day to day operations as well as staffing needs, discipline, payroll, and all training
  • Security Clearances already obtained
  • Supervisor: Jules Perrie (985-272-8612)
  • Okay to contact this Supervisor: Contact me first
  • Hours per week: 40
  • Pay Plan: n/a

Patient Access Specialist/Tema Lead-training

St Clair Memorial Hospital
01.2013 - 07.2017
  • Handle all surgical accounts, as well as all coding errors that would tally into millions of dollars
  • Trained all new staff members as well as the Emergency Department
  • Supervisor: Kandi Housely (4129424000)
  • Okay to contact this Supervisor: Yes
  • Hours per week: 40

911 TCO II

Allegheny County Emergency Services
07.2016 - 06.2017
  • Handle all emergency and non emergency communications with the public and responders to ensure the safety for the residences of Allegheny County Fire/EMS/Police Dispatcher as well as Tactical Dispatcher/TERT Trained
  • Supervisor: Marissa Williams (4124731000)
  • Okay to contact this Supervisor: Yes
  • Hours per week: 40

911 TCO/Trainer

Washington County Department of Public Safety
06.2008 - 08.2011
  • Handle all incoming/outgoing emergency communication with the public and responders to ensure the safety of the residences in Washington County
  • Trained all new oncoming TCO candidates
  • Police/Fire/Ems Dispatcher
  • Supervisor: Jeffrey Yates (72422896911)
  • Okay to contact this Supervisor: Yes
  • Hours per week: 40

Education

Homeland Security, Counter terrorism

Keiser University
Fort Lauderdale, FL

Homeland Security

American Intercontinental University
Schaumburg, IL

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Project tracking
  • Strategic planning
  • Schedule management
  • Work flow planning
  • Advanced problem solving
  • Risk management
  • Project scope
  • Project closure
  • Conflict management
  • Inventory control
  • Logistics management
  • Construction management
  • OSHA 30 & OSHA 10
  • Applied structural drying
  • Fire restoration technician certification
  • Water restoration technician certification
  • Applied microbial remediation
  • CSP

Language Skills

English Advanced Advanced Advanced
Bavarian Novice Novice Novice

Training

  • Search and Rescue/Bite Canine Training/Basic Obedience with Crosswinds K-9.
  • Helped certify Shepherd’s/Malinois Canines for SAR/DRUG/Tracking detection.
  • NIMS 100-700
  • EMT-B
  • NCIC/JNET/LLLETS-TAC Officer
  • Active Shooter Trained
  • Hazmat Technician
  • TERT/TCT Trained
  • Red Cross DAT
  • DMAT
  • Team Rubicon
  • NET Manager
  • APCO Instructor
  • Training Admin
  • IEMD

Affiliations

  • Red Cross - Disaster Action Team
  • Team Rubicon - Responder

Timeline

Project Manager

BELFOR Property Restoration
03.2023 - Current

Operations Manager

Servpro of Westbank
01.2021 - 01.2023

911 TCO II

Allegheny County Emergency Services
07.2016 - 06.2017

Protective Services Dispatch Supervisor

NASA/Security Walls LLC
06.2016 - Current

Patient Access Specialist/Tema Lead-training

St Clair Memorial Hospital
01.2013 - 07.2017

911 TCO/Trainer

Washington County Department of Public Safety
06.2008 - 08.2011

Homeland Security, Counter terrorism

Keiser University

Homeland Security

American Intercontinental University

Similar Profiles

CREATE PROFILE
Margaret E Crothers