Ann Margaret Elizalde Woods
Carrollton,GA
Summary
Results-driven Operational Manager specializing in compliance oversight and team leadership across retail and hospitality settings. Enhanced team performance and customer satisfaction through development of training programs focused on customer service and regulatory adherence. Committed to fostering collaboration, monitoring performance, and delivering creative solutions to support efficient operations and drive business success.
Overview
28
28
years of post-secondary education
13
13
years of professional experience
Work History
Team Leader
Walmart
Villa Rica, Georgia
07.2024 - Current
- Led Walmart store associates through daily department operations and task priorities.
- Trained associates on customer service, safety procedures, and store standards.
- Coordinated shift coverage and assigned work across front-end teams.
- Resolved customer concerns and supported smooth checkout operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored inventory levels and reported stock issues to management.
Restaurant Manager-Administrative Assistant
Norwegian Cruise Line
Miami, Florida
02.2014 - 10.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Coordinated specialty restaurant reservations, seating flow, and guest requests.
- Resolved guest concerns and supported smooth onboard dining experiences.
- Monitored sanitation, food safety, and HACCP compliance across dining areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Updated computer systems with new pricing and daily food specials.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed shipboard dining room operations for Norwegian Cruise Line service standards.
Education
Bachelor of Science - Information And Communication Technology
STI
Ormoc, Philippines 03.2007 - 03.2028
Bachelor of Science - Hotel, Resort And Restaurant Management
Eastern Visayas State University
Ormoc, Philippines 03.2005 - 02.2012
Skills
- Team leadership
- Customer service
- Inventory control
- Safety processes and procedures
- Performance metrics
- Change management
- Technical support
- Network troubleshooting
- Microsoft Excel
- Database management
Timeline
Team Leader
Walmart
07.2024 - Current
Restaurant Manager-Administrative Assistant
Norwegian Cruise Line
02.2014 - 10.2022
Bachelor of Science - Information And Communication Technology
STI
03.2007 - 03.2028
Bachelor of Science - Hotel, Resort And Restaurant Management
Eastern Visayas State University
03.2005 - 02.2012