Margaret Fisler
Keyport,New Jersey
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Assistant Field Hockey Coach
Keyport High School
07.2023 - Current
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Utilized various coaching models and techniques to maximize player success.
- Coordinated special events such as pre-season tryouts, training camps, and special workshops to support team goals.
- Provided guidance to players in overcoming challenges and identifying opportunities.
- Organized documents and meetings for my superior coach.
- Coordinated upwards of 20 players independently during a multitude of practices in the absence of my superior,
Customer Service Associate
Wawa
02.2021 - Current
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Dog Caretaker
Independant
06.2019 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Communicated professionally with pet owners via phone, email, and text.
- Running and managing my own business and continuing to grow my clientele through excellent work ethic.
Education
Bachelor of Science - Criminal Justice
New Jersey City University
Jersey City, NJ05.2024
Associate of Arts - Liberal Arts
Brookdale Community College
Lincroft, NJ05.2022
Skills
- Active Listening
- Critical Thinking
- Game Coordination
- Player Mentoring
- Presenting Solutions
- Project Management
- Team Development
- Business Planning
Accomplishments
-The largest of my accomplishments are not that of work, but of education. I was capable of completing my AS before completing high school. I was one of seven to complete the program in my cohort.
-Furthermore, I achieved a full ride to my current institution, Jersey City University, and was enrolled in their honors college.
-My first fall semester at Jersey City University I earned Cum Laude and in the first spring semester I earned Summa Cum Laude.
Additional Information
I of course don't have professional legal experience. Although, have a multitude of different jobs I am able to immerse myself in many environments and scenarios. Understanding people and working with others is what allows me to connect to others so well.
Timeline
Assistant Field Hockey Coach
Keyport High School
07.2023 - Current
Customer Service Associate
Wawa
02.2021 - Current
Dog Caretaker
Independant
06.2019 - Current
Bachelor of Science - Criminal Justice
New Jersey City University
Associate of Arts - Liberal Arts
Brookdale Community College
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