Margaret FITZGERALD
Nashville,TN
Summary
A magnetic personality that lights up any room, highly skilled in customer service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
2006
2006
years of post-secondary education
Work History
Head Cook
WTSP
Henning, TN
03.2024 - 07.2025
- Supervised kitchen staff to ensure efficient meal preparation and service. Lead a team of 30 to prepare, cook and serve 1400 people on the compound.
- Planned daily menus in accordance with dietary guidelines that met cost efficient limitations.
- Maintained cleanliness and organization of kitchen equipment and work areas. Trained and developed staff to ensure safety and productive environment.
Account Manager
Select Auto Rentals
Crossville, Tennessee
07.2019 - 12.2021
- Managed client accounts and maintained strong relationships with customers.
- Coordinated rental agreements and ensured compliance with company policies. managed to QuickBooks, invoices and scheduling for busy commercial and personal rental facility.
- Assisted clients in selecting appropriate vehicle options for their needs.
- Improved productivity and efficiency by converting paper recording system to a new electronic database.
Worship Leader
Redemption Church of Crossville, Tennessee
Crossville
06.2018 - 12.2021
- Led weekly worship services, coordinating music selection and rehearsal schedules.
- Developed and implemented creative worship experiences to enhance congregational engagement. Coordinated music ensembles for a team of 24 musicians for two separate Sunday church services using the planning center software and application.
- Collaborated with pastoral staff to align worship themes with sermon series and ministry goals.
Night Shift Coordinator /Director of Ministry
Louisiana Adult and Teen Challenge
Lafayette, LA
10.2015 - 10.2018
- Managed an in-house rehabilitative substance use disorder facility, which has 45 women and employed a team of 15 staff members.
- Lead classes provided counseling and rehabilitative services for persons needing treatment from substance use disorders.
- Coordinated daily schedules for staff and program activities.
- Trained new employees on operational procedures and policies.
- Facilitated communication between team members and management.
- Coordinated ministry outreach to churches throughout the state of Louisiana.
Education
GED
Knoxville, TNSome College (No Degree) - English Composition
Pellissippi State Community College
Knoxville, TNSkills
- Kitchen operations
- Staff supervision
- Team collaboration
- Effective communication
- Proactive problem solving
- Customer relations
- Kitchen staff management
- Training and mentoring
- Relationship building
- Excellent communication
Timeline
Head Cook
WTSP
03.2024 - 07.2025
Account Manager
Select Auto Rentals
07.2019 - 12.2021
Worship Leader
Redemption Church of Crossville, Tennessee
06.2018 - 12.2021
Night Shift Coordinator /Director of Ministry
Louisiana Adult and Teen Challenge
10.2015 - 10.2018
GED
Some College (No Degree) - English Composition
Pellissippi State Community College