Margaret Gaff
Tupper Lake,NY
Summary
Dynamic Store Manager with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing operational efficiency, resulting in improved customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives results and minimizes shrinkage.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Walgreens
Lake Placid, NY
10.2017 - Current
- Directed daily operations to ensure adherence to company policies and procedures.
- Oversaw inventory management to ensure optimal stock levels and reduce waste.
- Facilitated training and mentorship programs to enhance team performance and customer service standards.
- Streamlined schedule coordination to enhance workforce efficiency and optimize coverage during peak hours.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
- Facilitated regular staff meetings to communicate updates and synchronize team objectives.
- Oversaw daily operations to guarantee efficient store functionality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Cultivated a positive work environment by strengthening relationships among team members through effective team-building initiatives and consistent recognition of individual contributions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented a cohesive management system to enhance collaboration among team members in pharmacy operations and front-end activities.
Store Co-Manager/Customer Service Manager
Price Chopoer
Lake Placid, NY
02.2001 - 10.2017
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Led staff training initiatives to enhance customer service and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling for team members, balancing labor costs with customer demand.
- Oversaw total store operations during manager's absence.
- Assisted teams in meeting goals in Plattsburgh, NY for three years. Supported over 100 team members with daily operations involving substantial weekly sales.
- Oversaw cash handling, ensured price accuracy, and managed front-end team operations.
Produce, Dairy and Frozen Manager
Shaheens IGA
Tupper Lake, NY
1977 - 01.2001
- Collaborated with family-owned supermarket operations, enhancing various business functions.
- Oversaw daily operations of frozen food produce and dairy department, ensuring consistent product availability and quality.
- Trained staff on proper handling, storage, and display of frozen items to maintain safety standards.
- Implemented inventory control measures to minimize waste and optimize stock levels in frozen section.
- Collaborated with suppliers to coordinate timely deliveries and maintain product freshness in frozen aisle.
Education
High School Diploma -
Tupper Lake High School
Tupper Lake, NYSkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Team leadership
Inventory management
Retail inventory management
Shift scheduling
Policies and procedures
Timeline
Store Manager
Walgreens
10.2017 - Current
Store Co-Manager/Customer Service Manager
Price Chopoer
02.2001 - 10.2017
Produce, Dairy and Frozen Manager
Shaheens IGA
1977 - 01.2001
High School Diploma -
Tupper Lake High School