Margaret Gilroy
Olean
Summary
Dynamic and detail-oriented professional with extensive experience at Cattaraugus County Public Defender. Proven expertise in data entry and analysis, coupled with exceptional communication skills. Adept at managing multi-line phone systems and providing outstanding customer service, ensuring efficient office operations and client satisfaction. Passionate about contributing to team success in fast-paced environments.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Keyboard Specialist
Cattaraugus County Public Defender
Olean
01.2014 - 05.2025
- I enter all criminal cases into the computer.
- I answer incoming calls and direct them to the appropriate attorneys.
- I use all office equipment to scan, fax and copy materials.
- I have to analyze whether or not a client is a conflict or not to our office.
Mortgage Processor's Assistant
Community Bank
Olean
04.2009 - 08.2009
- I was responsible for keeping track of all incoming mail for the office.
- My duties included: Stamping dates on the mail, entering it into the computer and finding the appropriate chart for it to be filed into.
- I copied complete files for the loan officers.
Receptionist/Secretary
Olean Middle School
Olean
01.2007 - 06.2007
- I was the main receptionist for the entire Olean Middle School.
- I answered all incoming phone calls and greeted everyone who entered the building.
- I used the copy and fax machine and also used excel to enter in data for all disciplinary measures taken with students.
Teacher's Aide
Olean City School District
Olean
09.2003 - 11.2004
- I was a teacher's aide with a traumatic brain injured student.
- I also was considered the classroom aide helping any of the students that needed extra assistance.
- I also worked in a 8-1-1 classroom working with a student who was bi polar and on several medications.
- I helped with the other six students who also had behavior problems.
Receptionist/Switchboard Operator
Olean Medical Group
Olean
09.1980 - 10.1984
- I was a switchboard operator and receptionist for the entire Olean Medical Group.
- I did new patient registration, medical records and some billing work for the billing department.
Education
Certificate - Medical Office Assistant
BOCES
Olean, NY04.2012
Associate - Arts and Social Science
Jamestown Community College
Olean, NY05.1984
Skills
- Computer and office machine skills
- Receptionist
- Secretarial
- Front Office
- Customer Service
- Typing
- Microsoft Office
- Medical office skills
- Microsoft Excel
- Microsoft Word
- Medical Records
- Multi-line Phone Systems
- Medical Scheduling
- Insurance Verification
- HIPAA
- Microsoft Outlook
- Medical Receptionist
- Medical Terminology
- Data Entry
- Word processing
- Clerical Experience
- Driving
- Data collection
- Communication skills
- Administrative experience
- Vital Signs
- Documentation review
- Analysis skills
- Childcare
- Data management
- Front desk
- Teaching
- Early childhood education
- Records management
- Medical office experience
- Organizational skills
- Presentation skills
- Computer skills
- Occupational health
- Patient care
- Phone etiquette
- Office management
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Certification
NYS Public Notary, 05/01/22, 05/01/26
Additional Information - Note
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Assessments
- Administrative assistant/receptionist, Proficient, 05/01/21
- Early childhood development, Proficient, 04/01/22
- Administrative support professional fit, Proficient, 05/01/20
- Written communication, Proficient, 03/01/22
- Work style: Reliability, Proficient, 07/01/22
- Attention to detail, Proficient, 03/01/22
- Teamwork: Interpersonal skills, Proficient, 07/01/22
- Customer service, Proficient, 04/01/22
- Medical terminology, Proficient, 04/01/22
- Medical receptionist skills, Proficient, 11/01/22
- Clinical judgment, Proficient, 03/01/24
- Elementary school classroom management, Proficient, 07/01/22
Timeline
Keyboard Specialist
Cattaraugus County Public Defender
01.2014 - 05.2025
Mortgage Processor's Assistant
Community Bank
04.2009 - 08.2009
Receptionist/Secretary
Olean Middle School
01.2007 - 06.2007
Teacher's Aide
Olean City School District
09.2003 - 11.2004
Receptionist/Switchboard Operator
Olean Medical Group
09.1980 - 10.1984
Certificate - Medical Office Assistant
BOCES
Associate - Arts and Social Science
Jamestown Community College
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