Margaret Goodliffe
Campbell,CA
Summary
Dynamic Peer Support Specialist with a proven track record at Recovery Cafe San Jose, excelling in mental health advocacy and problem-solving. Enhanced voter registration processes and ensured compliance with election laws, while building rapport and providing exceptional customer service. Committed to fostering recovery through effective boundary setting and stress reduction techniques.
Overview
14
14
years of professional experience
Work History
Voting Clerk
Voting Registar Office
Oakland, CA
11.2015 - 11.2015
- Assisted in voter registration processes to ensure compliance with state regulations.
- Processed absentee ballot requests and maintained accurate records for tracking.
- Verified voter information to enhance data integrity and reduce discrepancies.
- Provided support during election days, ensuring smooth operation of polling procedures.
- Collaborated with team members to troubleshoot technical issues with voting systems.
- Managed long queues efficiently during high-traffic periods by implementing crowd control measures.
- Assisted in monitoring compliance with federal, state, and local election laws to uphold the integrity of the electoral process.
- Provided exceptional customer service to voters, addressing questions and concerns promptly and professionally.
Peer Support Specialist
Recovery Cafe San Jose
San Jose, CA
06.2025 - Current
- Assisted in voter registration processes to ensure compliance with state regulations.
- Processed absentee ballot requests and maintained accurate records for tracking.
- Verified voter information to enhance data integrity and reduce discrepancies.
- Provided support during election days, ensuring smooth operation of polling procedures.
- Collaborated with team members to troubleshoot technical issues with voting systems.
- Managed long queues efficiently during high-traffic periods by implementing crowd control measures.
- Assisted in monitoring compliance with federal, state, and local election laws to uphold the integrity of the electoral process.
- Provided exceptional customer service to voters, addressing questions and concerns promptly and professionally.
Assistant
City Hall Records
Oakland, CA
01.2012 - 11.2015
- Assisted in maintaining accurate records and documentation for city departments
- Coordinated logistics for public events, ensuring compliance with local regulations
- Provided customer service support, addressing inquiries related to city services
- Streamlined data entry processes to enhance record retrieval efficiency
- Conducted routine audits of records to ensure compliance with state guidelines
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Bachelor of Science - Applied Behavior Analysis
University of California
CA05.1996
Skills
Peer support ethics
Recovery guidance
Boundary setting
Substance abuse awareness
Rapport building
Self-care management
Problem-solving skills
Mental health advocacy
Stress reduction techniques
Timeline
Peer Support Specialist
Recovery Cafe San Jose
06.2025 - Current
Voting Clerk
Voting Registar Office
11.2015 - 11.2015
Assistant
City Hall Records
01.2012 - 11.2015
Bachelor of Science - Applied Behavior Analysis
University of California