Lena M Walker
Charlotte,NC
Summary
Energetic professional with a strong background in customer service and operations, notably at Publix Grocery Store. Skilled in problem-solving and active listening.
I excelled in enhancing customer experiences and improving workflow efficiency.
Proven ability to manage multiple tasks while maintaining high service standards, ensuring client satisfaction and loyalty.
Passionate Peer Support committed to coaching peers through life challenges. Developed customized plans for individuals. Engaging and outgoing with strong communication skills.
Overview
22
22
years of professional experience
Work History
Deli Clerk
Publix Grocery Store
02.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Server/Server Shift Leader
I Hop Family Resteraunt
06.2017 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Owner/Operator/Home- Childcare Provider
Walker Babysitting Service
10.2004 - 12.2017
- Managed Daily operations and provided childcare within the families homes
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently for each client.
- Transported clients to varies outside engagments.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Owner Operator/Chocolatier/Sales Associate
La Chelle's Chocolates and Treats
01.2014 - 11.2016
- Managed day-to-day business operations.
- Created signature recipes and creatively packaged products.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Catered Events throughout Charlotte's Event venues.
- Responsible for shipping and Handling Products in timely manner to Cities in New York and New Jersey.
Education
No Degree - Digital Communications And Media
Central Peidmont Community College
Charlotte NCGED -
Flushing High School
Flushing NY07-1987
Cosmetology License - Cosmetology
Ultissma Beauty Insitute
Flushing NY07-1988
Skills
- Problem-solving skills
- Stress reduction techniques
- Substance abuse awareness
- Motivational interviewing
- Peer support ethics
- Behavioral health
- Crisis response
- Coping methods
- Suicide prevention
- Mental health assessment
- Active listening
- Communication
- Customer Service
Timeline
Deli Clerk
Publix Grocery Store
02.2024 - Current
Server/Server Shift Leader
I Hop Family Resteraunt
06.2017 - 01.2023
Owner Operator/Chocolatier/Sales Associate
La Chelle's Chocolates and Treats
01.2014 - 11.2016
Owner/Operator/Home- Childcare Provider
Walker Babysitting Service
10.2004 - 12.2017
No Degree - Digital Communications And Media
Central Peidmont Community College
GED -
Flushing High School
Cosmetology License - Cosmetology
Ultissma Beauty Insitute