Margaret Gordon
Kansas City
Summary
Results-driven professional with a proven track record in problem-solving and effective communication. Expertise in adapting to new skills and technologies to enhance team performance. Committed to achieving organizational goals through innovative solutions and a proactive approach.
Overview
11
11
years of professional experience
Work History
Account Manager
Omdia-Informa Tech Target
09.2024 - 09.2025
- Managed a diverse portfolio of most challenging accounts, carrying target over 3.2B.
- ensuring timely communication and effective problem resolution.
- *** Managed
- Managed client relationships, ensuring satisfaction and retention through tailored solutions.
- Developed strategic account plans to align services with client goals and industry trends.
- Led contract negotiations, securing favorable terms that enhanced profitability and client loyalty.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Client Development
Omdia-Informa Tech Target
04.2022 - 09.2025
- Developed and implemented effective client development strategies to enhance client engagement.
- ** Add numbers. 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Collaborated with operations managers to design comprehensive client development plans and initiatives.
- Executed targeted client outreach programs, resulting in strengthened client relationships and satisfaction.
- Analyzed client feedback to refine development strategies, ensuring alignment with client needs and expectations.
- Facilitated training sessions for team members on client development best practices and techniques.
- Monitored industry trends to identify opportunities for innovative client development approaches.
- Conducted regular assessments of client development efforts, adapting strategies for optimal results.
Support Analyst
Cerner Corporation
02.2021 - 03.2022
- Provided technical support for Cerner systems, resolving user issues efficiently.
- Collaborated with cross-functional teams to ensure seamless integration of software updates.
- Analyzed system performance data to identify areas for improvement and optimize processes.
Executive Administrator/Client Specialist
Gordon & Gordon Law Firm
08.2016 - 01.2021
- Enhanced client support by managing operations for wills and estate planning.
- Achieved over $1 M in savings through firm relocation and reorganization.
- Advocated for clients' health and rights as part of dedicated team.
- Coordinated executive coaching initiatives to improve workplace relationships and productivity.
- Increased coaching newsletter subscribers by 50% through strategic content development.
- Negotiated vendor contracts, successfully reducing departmental expenses and managing budgets.
English Second Language Teacher (ESL)
Ministerio De Educacion
08.2014 - 06.2016
- Increased student learning motivation by implementing effective ESL curriculum.
- Designed engaging workshops for diverse learners, from children to adults.
- Enhanced student comprehension through immersive language experiences and activities.
- Collaborated with educators to refine curriculum and improve instructional strategies.
- Achieved higher test scores by improving teaching methods and materials.
Education
Bachelor of Arts -
The University of New Orleans
New Orleans, LA, United StatesSkills
- Excellent interpersonal skills
- Relationship building and management
- ICS-Connect Certified Specialist
- Strong work ethic
- Strategic planning
- Goal oriented
- Exceptional interpersonal skills
- Strong communication and interpersonal skills
- Positive attitude and motivation
- Collaborative team player
- Problem-solving
- Calm under pressure
Timeline
Account Manager
Omdia-Informa Tech Target
09.2024 - 09.2025
Client Development
Omdia-Informa Tech Target
04.2022 - 09.2025
Support Analyst
Cerner Corporation
02.2021 - 03.2022
Executive Administrator/Client Specialist
Gordon & Gordon Law Firm
08.2016 - 01.2021
English Second Language Teacher (ESL)
Ministerio De Educacion
08.2014 - 06.2016
Bachelor of Arts -
The University of New Orleans
Other Experience
Board of Directors
- Member of the City in Motion Board of Directors in Kansas City. Helping guide strategic initiatives that strengthen organization’s impact in the arts community. Working closely with leadership to advance programs that expand access to movement and creative expression.
Dance and Production
- Alma Flamenca-Co-founder, choreographer and performer in flamenco company. Responsible for public relations, marketing, management and negotiating agreements. Developed relationships with the community.
- D'Project-Founding company and board member in a multi-media dance company. Involved with public relations, marketing and community outreach in New Orleans.
- The Smith Project-Member and choreographer in dance company. Trained company dancers and involved in public relations.
Dance Educator
- Taught classes at Kansas City Ballet, UMKC Conservatory of Dance, and City in Motion
- Facilitated workshops and delivered personalized private classes
Volunteer
- BoysGrow (Current)-Volunteer Coordinator for fundraising events, event planning, edit newsletters for urban youth entrepreneurial and agricultural not for profit. (Kansas City, founded by John Gordon, Jr.)
- Johnson County Christmas Bureau- Served as a Holiday Shop volunteer, assisting low-income families (Kansas City)
- Cáritas-Delivered meals to homeless. (Madrid)
- Shalom House Men's Shelter-Prepared and shared food and meaningful conversations with residents. (Kansas City)
- Disaster Recovery Center-Helped rebuild homes after hurricane Katrina. (New Orleans)