Margaret Gove

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Collected and validated patient demographics and insurance information.
• Obtained patient's insurance information and determined eligibility for bene
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Performed patient pre-admission, admission, transfer and discharge activities.
• Prepared patient identification band and completed admissions papers.
• Contacted insurance companies for patient medical billing operations.
• Providing excellent customer service by promptly answering patient inquiries.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Trained new staff on hospital processes and procedures.
• Resolved patient billing issues in line with established guidelines.
• Educated patients on importance of preventive health care and insurance coverage.
• Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
• Addressed bad debts in line with set protocols.
• Contacted patients on annual renewal dates to offer assistance.

Trained new recruits and new arrivals on all patient administrative policies and procedures

• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Trained new staff on filing, phone etiquette and other office duties.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Compiled and maintained patient medical records to keep information complete and up-to-date.