Danielle Larkin
Mountain Home,TX
Summary
I have over 35 years of experience in the medical field. I bring integrity and dedication to any task I am given. I am hardworking, and always looking to learn a different facet of the medical field. I am CHAA certified, and have taken Medical Terminology and Coding courses. I have been, and will continue to be, an asset for any company that I am employed with.
Overview
31
31
years of professional experience
Work History
Patient Access Specialist III
Peterson Health
Kerrville, TX
08.2015 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and validated patient demographics and insurance information.
- Prepared patient identification band and completed admissions papers.
- Contacted insurance companies for patient medical billing operations.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Switchboard Operator
Peterson Health
Kerrville, TX
01.2010 - 08.2015
- Connected callers with appropriate professional, department or business.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Coordinated general corporate messaging and voicemail for organization with [Number] employees.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Created and maintained company phone directory with current extensions and staff information.
- Announced important information and emergency notifications over PA system.
- Trained and mentored new PBX operations employees.
- Operated switchboard and routed incoming calls to appropriate departments.
- Monitored automated systems for placing collect calls and intervened for callers needing assistance.
- Provided relay service for hearing-impaired users.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Maintained accurate records of calls placed and received.
- Operated digital paging system to notify recipients of incoming calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
- Maintained up-to-date knowledge of emergency call procedures.
- Searched relevant directories to find contacts, business addresses, and [Type] information for customers and employees.
Surgery Scheduling Coordinator
Tucson Orthopedic Institute
Tucson, AZ
11.1999 - 10.2005
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for 4 Orthopedic Surgeons.
- Checked patients in and out and collected payments.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Implemented [Software] for digitizing and organizing over [Number] medical records.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office bookkeeping with insurance billing and patient payments.
- Collaborated with assistants, anesthesia doctors, and Orthopedic doctors to prepare and set up rooms with adequate supplies and equipment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information,
- Reviewed doctor transcription for errors.
Unit Clerk
H.I.P. Health Plan
New Brunswick, NJ
09.1986 - 06.1999
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Prepared meeting materials and took clear notes to distribute to all doctors in the practice.
- Completed daily charge reconciliation to keep billing current and accurate.
- Interacted with patients by phone or in-person to provide information.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Obtained and organized medical records for office visits and scheduled labs.
- Provided clerical support, addressing routine and special requirements.
- Answered multi-line telephone system, provided information and directed calls.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and copied identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Education
High School Diploma -
Allentown High School
Allentown, NJ06.1986
Skills
- Registration and Scheduling
- Knowledge of Community Services and Programs
- Providing Information and Resources
- Evaluating Quality of Care
- Gathering Information from Patients
- Patient Confidentiality and Data Security
- Explaining Policy and Procedures
- Verbal and Written Communication
- Calm and Effective Under Pressure
- Microsoft Office
- Organized and Efficient
- Communicating to Patients and Families
- Database Search and Data Entry Skills
- Building Rapport and Credibility
- Documenting and Recording Information
- Quality Standards and Protocols
- Caring and Empathetic
- Resolving Problems
- Helpful and Service-Oriented
- Administrative and Office Support
- Benefits Explanation
- Satisfaction Assessment and Tracking
- Delinquent Account Monitoring
- Payment Calculation
- Insurance Authorizations
- Conflict Resolution
- Financial Recordkeeping
- Multi-Line Telephone Systems
- Time Management and Prioritization
- Punctual and Hardworking
- Counseling and Guidance
- Health Information Access Management
- 50 WPM Typing Speed
- Risk Management Assessment
- Outbound Calling
- Comfort with Technology and Databases
- Clerical and Filing Support
- Safety Monitoring
- Professional Bedside Manner
- Schedule Coordination
- Patient Registration
- HCPCS Compliance
- Attention to Detail
- Collections Management
- Reliability and Dedication
- Sliding Scale Determination
- Medical Terminology
- Records Management
Timeline
Patient Access Specialist III
Peterson Health
08.2015 - Current
Switchboard Operator
Peterson Health
01.2010 - 08.2015
Surgery Scheduling Coordinator
Tucson Orthopedic Institute
11.1999 - 10.2005
Unit Clerk
H.I.P. Health Plan
09.1986 - 06.1999
High School Diploma -
Allentown High School