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I am a detail-driven operational leader with deep expertise in value-based care, regulatory compliance, and multi payer value-based care payment models. I excel at translating complex federal and state program requirements into efficient processes, driving cross-functional alignment, and ensuring measurable performance across population health initiatives.


  Has 19+ years of experience in IT Service Management
  Having 6+ years of experience in Incident Management role with multiple clients handling various levels of severity incidents
  Having 2+ years of experience in professional project management with DC Migration and Cloud migration projects
  Led the larger team consisting of 90+ Application Support team members and ensured all KPIs are met.
  Certified Scrum Master from Scrum Alliance with 100% score.
  Certified Project Management Professional from Project Management Institute.
  Completed AWS Solutions Architect – Associate level training in Udemy.
  Also possess experience in problem management and change management related activities.
  Have experience in application support related to mainframe technology.
  Has experience on working in client location to start the new engagement.
  Involved in direct client interactions, possess a very good coordination and communication skill.
  Involved in project management activities from offshore and being single point of contact I have prepared and delivered many metrics to Client stakeholders, Cognizant management on behalf of team.
  Have a strong technical knowledge with expertise in business analysis, training, and consulting with an ability to understand & build strong client relationships in a competitive environment.
  Initiated lot of innovative ideas and implemented successfully, which helped in reduction of manual errors in Incident Management
  Improved the existing incident management process in handling SLA, which benefited clients and was much appreciated.
  Proven ability to independently solve critical customer impacting problems.


Dynamic Senior Engagement Manager with expertise in customer relationship management, project management, and team leadership. Proven ability to enhance client satisfaction and mentor teams through effective communication and data-driven decision making.
Results-oriented professional with extensive experience in leading cross-functional teams to deliver successful Salesforce implementations. Strong skills in risk management and stakeholder collaboration, driving customer retention and operational efficiency.
Adaptable leader with a strong background in project management and client engagement. Known for enhancing team collaboration and implementing strategic initiatives that significantly improve customer relationships and satisfaction.
Experienced engagement manager with strong focus on driving results and fostering team collaboration. Skilled in client relationship management, strategic planning, and project execution. Adaptable to changing needs, ensuring reliable performance and impactful outcomes. Known for effective communication, problem-solving abilities, and leadership skills.
Experienced with managing client relationships and delivering strategic solutions. Utilizes strong project management skills to ensure seamless execution of client initiatives. Track record of fostering strong stakeholder engagement and driving successful project outcomes.
Knowledgeable [Desired Position] with robust background in managing client relationships and delivering strategic solutions. Successfully led multiple high-stakes projects, enhancing client satisfaction and driving business growth. Demonstrated expertise in stakeholder engagement and project management.
Results-driven professional with focus on enhancing client engagement and delivering strategic solutions. Proven track record of managing complex projects and fostering strong client relationships. Known for strong collaboration skills and ability to adapt to dynamic environments.
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring [Number] years of related experience to a challenging new role.
Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process. Collaborative and hardworking with a flexible approach and strategic mindset. Expertise in [Products].
Talented management consultant experienced in all areas of operations and specializing in [Area]. Practiced negotiator and skilled communicator with excellent relationship-building abilities.
Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-oriented professional with extensive experience in project management and customer relationship management. Skilled in leading teams to deliver complex Salesforce solutions on time and within budget, while fostering a culture of continuous improvement and adaptability.

Dynamic and results-oriented Senior Project Manager with significant experience leading diverse teams and delivering fast paced, complex work across NSW Government. Demonstrating unparalleled resilience and courage in navigating challenges, ensuring project alignment with strategic objectives, and fostering an adaptive, high-performance work environment. Advanced in communicating effectively across all organisational levels, from executive stakeholders to cross-functional teams, facilitating clear, concise, and transparent dialogues that drive consensus and actionable outcomes. Known for a solution-oriented mindset, consistently applying advanced critical thinking and problem-solving skills to identify opportunities, mitigate risks, and optimise project delivery processes. Expert in the full spectrum of project management, from initiation to closure, with a strong track record in agile methodologies, risk management, and resource allocation. Committed to excellence and continuous improvement, dedicated to achieving exceptional results and surpassing client expectations.

Margaret Gray

Work History

Senior Member Engagement Manager

Member Engagement Manager

Customer Success Manager

Account Manager

Education

BBA - Marketing And Economics

Skills

Timeline

Senior Member Engagement Manager

Member Engagement Manager

Customer Success Manager

Account Manager

Roanoke College

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