MARGARET HAGAN
Concord,NH
Summary
Dependable professional with exceptional customer service and organizational skills. Demonstrated success in processing high volumes of transactions accurately while maintaining a professional demeanor. Aiming to leverage expertise in a full-time Licensing Representative role.
Overview
3
3
years of professional experience
Work History
Relationship Banking Associate
NTB Bank
Concord, NH
09.2025 - Current
- Delivered high-quality customer service, contributing to fulfillment and satisfaction of internal and external customers.
- Identified potential sales leads and referred them to business partners, facilitating follow-up and potential revenue growth.
- Processed routine transactions and related services accurately, ensuring compliance with policies and procedures.
Bank Teller I/Notary Public
TD Bank
Concord, NH
07.2024 - 09.2025
- Processed customer transactions, including deposits, withdrawals, and transfers, at the bank branch.
- Performed cash management duties including handling cash transactions up to 100K, counted and verified cash and balances.
- Achieved highest volume of customer transactions in past 6 months at bank branch, enhancing overall service efficiency.
- Assisted with opening and closing of bank branch.
- Managed mortgage and loan applications, ensuring compliance with bank policies and customer needs.
- Notarized documents and witnessed signatures on deeds and contracts.
- Promoted TD credit card sales through customer engagement and targeted marketing strategies, contributing to branch sales goals.
Manager
McDonalds Restaurant
09.2023 - 01.2024
- Supervised daily operations and maintained high standards of service quality.
- Trained and mentored new team members in customer service protocols.
- Scheduled employees and managed time card systems to resolve conflicts and enhance customer experience.
- Managed inventory levels and ensured proper stock rotation practices.
- Balanced cash drawers accurately at end of shifts and ensured secure bank deposits.
Education
General Studies
New Hampshire Technical Institute
Concord, NH05-2016
High School Diploma -
John Stark Regional High School
Weare, New Hampshire01-2015
Skills
- Loan processing
- Cash management
- Sales referrals
- Customer service
- Customer relationship building
- Relationship management
- Compliance knowledge
- Sales
- Time management
- Multitasking
- Organizational skills
- Team collaboration
- Effective communication
- Communication
Timeline
Relationship Banking Associate
NTB Bank
09.2025 - Current
Bank Teller I/Notary Public
TD Bank
07.2024 - 09.2025
Manager
McDonalds Restaurant
09.2023 - 01.2024
General Studies
New Hampshire Technical Institute
High School Diploma -
John Stark Regional High School