Margaret Haseley
Starbucks
Mount Prospect,IL
6
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. With an extensive background in customer service and the service industry, I have learned a lot about being detail-oriented, food safety, and the importance of teamwork.
Work History
COVID Response Team
7 Months- Sanitized equipment used in COVID-positive patients' rooms, maintaining strict safety protocols
- Communicated with families of COVID-positive patients, nurses, doctors, and other hospital staff to ensure clear information flow
- Created a stress-free environment for nurses and doctors by providing reliable support
- Assisted nurses and doctors with proper PPE
Help Desk Consultant
4 Months- Collaborated with faculty and administrators daily to address technical issues efficiently.
- Resolved software and connectivity problems via phone and email.
- Documented user interactions and solutions in ticketing system for future reference.
Barista
1 Year 3 Months- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Maintained cleanliness and organization of workstations.
- Operated coffee equipment, ensuring adherence to safety and operational guidelines.
Shift Supervisor
2 Years- Supervised daily operations to ensure smooth workflow and service efficiency.
- Responsible for ordering products, logging detailed inventory, cash handling, and frequent problem solving.
- Monitored performance metrics to enhance team productivity and maintain quality standards.
Education
High School Diploma
Bachelor of Arts - Applied Business And Technology Solutions
Skills
Food Safety Compliance
Workplace safety
Cash handling
Shift documentation
Staff management
Staff motivation
Problem-solving
Verbal and written communication
Team collaboration and leadership
Timeline
Shift Supervisor
Starbucks
09.2024 - CurrentRead More
Barista
Starbucks
06.2023 - 09.2024Read More
Help Desk Consultant
Saint Mary's College
08.2021 - 12.2021Read More
COVID Response Team
Endeavor Health
06.2020 - 01.2021Read More
Arizona State University
Bachelor of Arts from Applied Business And Technology Solutions
Read More
Prospect High School
High School Diploma
Read More