Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Healy

Washington

Summary

Dynamic Branch Manager with a proven track record at Educational Systems FCU, excelling in customer service and relationship management. Enhanced customer satisfaction through effective issue resolution and strategic cross-selling initiatives. Strong team-builder with a keen attention to detail, driving operational efficiency and employee development to achieve organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Manager

Educational Systems FCU
06.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

Assistant Manager

Educational Systems Federal Credit Union
01.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Assistant Manager

Capital Bank
10.2017 - 12.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Assistant Manager

First National Bank Of Pennsylvania
01.2015 - 09.2017
  • Implemented staff training programs to elevate service standards and knowledge.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

Bachelor of Arts - Business

Cavan College
Ireland
06-1993

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Relationship building and management
  • Strong team-builder
  • Employee development

Certification

CCFCU

Timeline

Branch Manager

Educational Systems FCU
06.2023 - Current

Assistant Manager

Educational Systems Federal Credit Union
01.2022 - 06.2023

Assistant Manager

Capital Bank
10.2017 - 12.2021

Assistant Manager

First National Bank Of Pennsylvania
01.2015 - 09.2017

Bachelor of Arts - Business

Cavan College

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