Margaret Hector

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Managed phone inquiries, directed requests, and provided accurate information to residents and staff.
• responded to applicants and set up interviews
• made travel arrangements, for resident coming and going to appointments
• Supported staff with administrative tasks, data entry, and workflow coordination
• Assisted with human resources tasks such as updating employee files and payroll tasks

• Answered inbound calls and reviewed voicemail messages promptly.
• Organized resident weekly menus to support consistent meal planning.
• Supported staff by relaying messages and coordinating communication, enhancing overall office functionality.
• Handled inquiries politely and professionally while maintaining strict confidentiality standards.
• Organized resident mail to support efficient distribution.

• Facilitated scheduling flexibility by assisting across multiple school locations to ensure consistent meal service.
• Maintained accurate meal count and inventory records to support compliance with reporting requirements.
• Ensured compliance with safety and confidentiality standards.
• Coordinated daily workflows with staff and supervisors, enhancing adaptability and meeting deadlines.

• Processed warranty submissions, reimbursements, and transaction records.
• Processed warranty submissions, reimbursements, and transaction records to ensure accurate customer compensation.
• Scheduled customer service appointments and coordinated with technicians for efficient workflows.
• Trained and mentored new team members, enhancing their skills in customer service and administrative processes.
• Assisted with troubleshooting systems, facilitating timely resolution of scheduling and service issues.

• Coordinated scheduling for multiple long-term clients, ensuring timely appointments and seamless service delivery.
• Handled billing and service arrangements, maintaining organization of long-term scheduling commitments.
• Built and sustained trusted client relationships through reliable service and clear communication.
• Developed and maintained trusted client relationships through consistent service and effective communication.
• Provided nutritional guidance to clients