Margaret Hegenberger
Quincy,MA
Summary
Versatile professional with a proven track record in enhancing customer loyalty at Middle Atlantic Automotive Warehouse through exceptional customer service and active listening. Skilled in data entry and resolving high-stress situations, I significantly improved resolution times and inventory accuracy. My ability to research and plan travel itineraries ensures memorable client experiences, demonstrating critical thinking and multi-tasking excellence.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Middle Atlantic Automotive Warehouse
02.2008 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
Inventory Specialist
Lappen Auto Supply & Garage Equipment
05.2004 - 09.2007
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Tour Consultant
Traditional Tours
02.2000 - 10.2002
- Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
- Championed sustainable travel practices by promoting eco-friendly tours and educating clients on responsible tourism.
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
- Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Receptionist
First Image
05.1993 - 04.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Education
High School Diploma - Business
Cardinal Cushing High School
South Boston Ma06.1969
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Order processing
- Filing
- Multi-line phone talent
- Research
- Proofreading
- Travel planning
Like to travel
Enjoy music
On resident council in retirement community
Timeline
Customer Service Representative
Middle Atlantic Automotive Warehouse
02.2008 - 08.2013
Inventory Specialist
Lappen Auto Supply & Garage Equipment
05.2004 - 09.2007
Tour Consultant
Traditional Tours
02.2000 - 10.2002
Receptionist
First Image
05.1993 - 04.2001
High School Diploma - Business
Cardinal Cushing High School
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