Meg Hettinger
Mission Hills,CA
Summary
Industrious and enthusiastic management professional offering 25+ years of customer service experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
35
35
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market
Burbank, CA
10.2019 - Current
- Helped customers complete purchases, locate items and use Prime programs to promote loyalty, satisfaction and sales numbers.
City Carrier Assistant
USPS
San Fernando, CA
01.2019 - 04.2019
- Collected and delivered mail from letter boxes on specific route both on foot and by vehicle
Assistant Store Manager
CVS
El Cajon & Reseda, CA
05.2016 - 01.2019
- Helped with planning, schedules and delegating assignments to meet coverage and service demands
- Coached 10+ cashiers in product specifications and selling techniques, increasing customer satisfaction
Manager
Hertz
San Diego, CA
02.2004 - 01.2016
- Project Manager- traveled weekly to different Hertz locations to help with improvement projects. Biggest project as part of a 5 person team moved Dollar/Thrifty to Hertz rental system. 2 years
- City Ops Manager- San Diego Airport. Oversaw 15 managers & 140 employees. 2 years
- Customer Service Manager- Ran the rental counter. 1 year
- HIP Manager- Hertz Improvement Process Manager. Worked to set standardized work, 5S projects and day to day improvements. 4 years
- Area Manager Off Airport- Led all San Diego North County Stores. Oversaw 6-8 store managers. 3 years
General Manager
Historic Tours Of America
San Diego, CA
06.1991 - 11.2003
- Started as a Ticket Seller then progressed to Tour Conductor, Head Conductor, Operations Manager and onto General Manager.
Education
Certificate - Six Sigma Green Belt
Moresteam University
Los Angeles, CA2014
Mathematics
University of California - San Diego
La Jolla, CAGeneral Studies
Moorpark College
Moorpark, CASkills
- Personnel training and development
- Inter-department collaboration
- Schedule Coordination
- Logistics policies and procedures
- Adherence to high customer service standards
- Process improvement
- Process integration
- Problem resolution
Timeline
Customer Service Supervisor
Whole Foods Market
10.2019 - Current
City Carrier Assistant
USPS
01.2019 - 04.2019
Assistant Store Manager
CVS
05.2016 - 01.2019
Manager
Hertz
02.2004 - 01.2016
General Manager
Historic Tours Of America
06.1991 - 11.2003
General Studies
Moorpark College
Mathematics
University of California - San Diego
Certificate - Six Sigma Green Belt
Moresteam University