Margaret Jewett
Cortland,NY
Overview
4
4
years of professional experience
Work History
Server
The Frosty Caboose
Cortland, NY
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service
Fibison Dry Cleaners
Fayetteville, NY
06.2022 - Current
- Processed customer orders and accurately handled payment transactions.
- Maintained standards of quality, timeliness, productivity and customer service.
- Provided excellent customer service, addressing client concerns and requests promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Substitute Teacher
Cortland School District
Cortland, NY
02.2022 - Current
- Followed lesson plans, communicated daily learning goals to students, and reported progress to the classroom teacher
- Directed learning to achieve student engagement with material.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Representative
Walmart
Cortland, NY
05.2020 - 01.2022
- Resolved customer problems and complaints by clarifying the issue and identifying the best solution for each transaction
- Maintained and increased personal knowledge of product specifications and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelors of Education - Inclusive Childhood Education, Social Sciences
SUNY Cortland
01.2024
Skills
- Microsoft Excel
- Microsoft Word
- Google Docs
- Google Sheets
- Point of Sale
- Verbal and Written Communication Skills
- Time Management
- Active-Listening
- Public Speaking
- Conflict Resolution
Timeline
Server
The Frosty Caboose
05.2023 - Current
Customer Service
Fibison Dry Cleaners
06.2022 - Current
Substitute Teacher
Cortland School District
02.2022 - Current
Customer Service Representative
Walmart
05.2020 - 01.2022
Bachelors of Education - Inclusive Childhood Education, Social Sciences
SUNY Cortland