Margaret Jones
Houston,TX
Summary
A great candidate to be hired in any company. Dedicated to all job responsibilities and extra duties. Compassionate about my work and fully committed. Eager to learn new things and experience new challenges. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Baylor College Of Medicine
04.2024 - Current
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.
- Improved patient communication by developing informational materials on treatment options and procedures.
- Reduced appointment cancellations through proactive outreach efforts including phone calls or email reminders prior to scheduled visits.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
Senior Patient Access Representative
UT Health
6550 Fannin St
10.2023 - 05.2024
- Conducted regular audits of patient accounts to maintain accuracy, minimize errors, and prevent revenue loss due to incorrect billing practices.
- Negotiated payment plans for financially challenged patients, demonstrating compassion while ensuring fiscal responsibility for the organization.
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Improved patient satisfaction by providing timely and accurate appointment scheduling.
Patient Access Representative
Harris Health System-LBJ Hospital
5656 Kelley St
12.2022 - 10.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Representative
IQor
06.2016 - 02.2017
- Receiving out bound calls daily
- Following company protocol to insure the customer is getting excellent customer service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Administration Coordinator
Elmcroft | Eclipse Senior Living
04.2014 - 12.2015
- Responsible for keeping records of all visitors
- Route calls and community inquires in a timely fashion
- Assist with giving property tours for families wishing view the community.
- Assisting with call lights to insure the residents are receiving proper care.
- Meeting and greeting all residents, visitor’s and staff with a smile daily
- Assisted management with special projects to complete all tasks by deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
Education
Special Education
Houston Community college
High school diploma -
Worthing High School
Skills
- CPR certified BSL
- Typing 60 WPM
- Telephone Etiquette
- Data entry
- Microsoft Products (Power Point, Excel, Word)
- Epic system operations
- Fax, Print, Copy
- First Aid Certified
- 50 WPM Typing Speed
- Clerical and Filing Support
- Insurance Verification
- Customer Satisfaction
- Reading Comprehension
- Insurance Billing
- Registration Processing
- Verbal and Written Communication skills
- Money Handling
- Informed Consent
- Admissions Screening
Certification
BLS
Timeline
Patient Support Specialist
Baylor College Of Medicine
04.2024 - Current
Senior Patient Access Representative
UT Health
10.2023 - 05.2024
Patient Access Representative
Harris Health System-LBJ Hospital
12.2022 - 10.2023
Customer Service Representative
IQor
06.2016 - 02.2017
Administration Coordinator
Elmcroft | Eclipse Senior Living
04.2014 - 12.2015
Special Education
Houston Community college
High school diploma -
Worthing High School