Versatile and results-oriented professional with a robust background in security and management, notably at Jackson Hewitt Tax Service, Prudential and Ford Motor Company. Excelled in conflict resolution and emergency response, enhancing safety and operational efficiency. Demonstrated exceptional relationship-building skills, leading to improved team productivity and profitability. Skilled in project management and policy implementation, achieving significant improvements in security and organizational procedures.
Hi, I’m
Margaret Jones Shelton
Summary
Overview
22
years of professional experience
Work History
Prudential
Security Officer
03.2022 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues
- Monitored CCTV cameras and alarm systems for security breaches
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Issued access cards to authorized personnel to monitor access points
- Wrote detailed reports of all security breaches and investigations
- Checked and verified photo identification prior to granting facility access
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Reported suspicious activities and persons to law enforcement
- Conducted regular patrols of key areas to spot and control security concerns
- Regulated vehicle and pedestrian traffic onto building grounds
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Ford Motor Company
General Utility
12.2010 - Current
Job overview
- Build Ford Vehicles approximately 600 vehicles per day.
- Inspect to make sure all requirements were met according to regulations.
- Trained Several Employees.
- Assisted with setting standards for meeting specific production requirements.
MSP 1
Security Officer
07.2021 - 03.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and 4 work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Jackson Hewitt
Area Manager
01.2003 - 05.2020
Job overview
- Managed Overall operation of approximately 18 offices.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Audit and prepare tax returns
Deparment of Homeland Security / Controlled Force
Armed Officer Supervisor
09.2023 - 12.2024
Job overview
- Mentored junior officers in career development opportunities within the organization, promoting personal growth and retention rates among staff members.
- Developed contingency plans for various emergency situations, ensuring prompt response to critical incidents.
- Reduced security incidents by maintaining a strong presence and enforcing strict access control measures.
- Streamlined communication within the team through regular briefings and debriefings, improving overall coordination.
Arms Security Corporation
Armed Security Supervisor
10.2022 - Current
Job overview
- Coordinated with event organizers to establish appropriate security measures for large-scale gatherings or functions.
- Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
- Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
- Successfully prevented unauthorized access to sensitive areas through vigilant monitoring of perimeter fencing, access points, and CCTV systems.
- Streamlined communication between security staff and other departments by establishing clear lines of responsibility and reporting structures.
- Implemented effective crowd control measures during high-traffic events or emergencies without compromising overall safety objectives.
Education
South Suburban College of Cook CountySouth Holland, IL
Associate of Applied Science from Computer And Information Sciences
University Overview
Devry UniversityTinley Park, IL
Bachelor of Science from Business Administration And Management
University Overview
University of PhoenixTempe, AZ
Bachelor of Science from Cyber Security
08-2025
University Overview
Skills
- Conflict resolution techniques
- Emergency Response
- Relationship building and management
- Policy and procedure modification
- Scheduling
- Excellent multi-tasking ability
- Clerical support
- Office management
- Project Management
- Bookkeeping
- Payroll and budgeting
- Equipment monitoring
- Equipment operation
- Materials management
- Production deadline management
Timeline
Armed Officer Supervisor
Deparment of Homeland Security / Controlled Force
09.2023 - 12.2024
Armed Security Supervisor
Arms Security Corporation
10.2022 - Current
Security Officer
Prudential
03.2022 - Current
Security Officer
MSP 1
07.2021 - 03.2022
General Utility
Ford Motor Company
12.2010 - Current
Area Manager
Jackson Hewitt
01.2003 - 05.2020
South Suburban College of Cook County
Associate of Applied Science from Computer And Information Sciences
Devry University
Bachelor of Science from Business Administration And Management
University of Phoenix
Bachelor of Science from Cyber Security
Similar Profiles
Aaron ButlerAaron Butler
Short Term Disability Claims Examiner at PrudentialShort Term Disability Claims Examiner at Prudential
RINA CAIRINA CAI
Telemarketer at PrudentialTelemarketer at Prudential
Donna LewisDonna Lewis
Registered Financial Representative at PrudentialRegistered Financial Representative at Prudential