Margaret Laffey
Bernardsville,NJ
Summary
Dynamic professional with a proven track record at Brean Murray Foster Securities, excelling in roles requiring exceptional customer service and problem-solving skills. Expert in managing sensitive information and resolving conflicts, ensuring high levels of client satisfaction and team collaboration. Demonstrated ability to adapt and thrive in fast-paced environments, enhancing operational efficiency and employee relations.
Overview
23
23
years of professional experience
Work History
Morristown Memorial Hiospital
Infant Photographer
02.1999 - 10.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Loan Officer
Carteret Savings
05.1992 - 06.1997
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Office Manager
Profit Technology
09.1986 - 05.1992
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Human Resources Manager
Brean Murray Foster Securities
06.1982 - 04.1986
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Education
Bachelor Of Arts - Sociology
New England College
Henniker, NH05.1981
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Morristown Memorial Hiospital
Infant Photographer
02.1999 - 10.2005
Loan Officer
Carteret Savings
05.1992 - 06.1997
Office Manager
Profit Technology
09.1986 - 05.1992
Human Resources Manager
Brean Murray Foster Securities
06.1982 - 04.1986
Bachelor Of Arts - Sociology
New England College
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