Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARGARET LANGENECKER

Campbellsport,WI

Summary

Detail-oriented Quality Assurance Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

QUALITY ASSURANCE TECHNICIAN

VIRTEX
07.2022 - Current
  • Performed thorough inspections of incoming custom components.
  • Trained and guided team members in quality assurance standards, policies and procedures.
  • Fixed identified issues to improve workflows.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Drove corrective actions to accomplish project closure and recurrence control.
  • Reviewed, updated and maintained Work Guides and SOPs to ensure quality.
  • Managed MRB including investigation and Corrective action programs.

VETERINARIAN ASSISTANT

MAYVILLE ANIMAL CLINIC
05.2021 - 07.2022
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Followed safety protocols for handling animals.

FRAUD SUPPORT ASSOCIATE 1

FIS GLOBAL
06.2018 - 09.2020
  • Answered inbound calls to verify security of cardholders and verify fraudulent activity
  • Recognized fraudsters calling in by knowing current fraud trends and investigating activity in question
  • Followed all procedures correctly based on portfolio and type of call, including hitting key points, notating correctly, and indicating all fraudulent transactions
  • Maintained 99% quality on audits, and awarded Employee of the month in January 2020.

FOOD SERVICE LEADER

KWIK TRIP
10.2016 - 05.2018
  • Utilize reports to maintain waste percentages
  • Achieved two kitchen audits above ninety percent.

FIRST ASSISTANT MANAGER

MAURICES
11.2015 - 10.2016
  • Executed floor sets with knowledge of current trends in a timely manner
  • Provided daily coaching and feedback.

MANAGER

SUBWAY SANDWICHES
10.2013 - 11.2014
  • Oversaw interviewing, hiring and scheduling
  • Utilized Adobe Illustrator to create coupons, advertisements and now hiring signs
  • Streamlined standard operating procedures by creating a daily checklist
  • Organized entire store for maximum efficacy.

Education

Certified Veterinarian Assistant - VETERINARIAN ASSISTING

MILWAUKEE CAREER COLLEGE
Milwaukee, WI
05.2021

Some College (No Degree) - INDUSTRIAL DESIGN

MILWAUKEE INSTITUTE OF ART AND DESIGN
Milwaukee, WI

Skills

  • Strong organizational skills
  • Detail oriented
  • High adaptability skills
  • Procedural Training of Staff
  • Extensive knowledge of Inventory Protocol
  • Proficient in Adobe Illustrator, Excel, and Microsoft Word
  • Samples Comparison
  • Routing Inspections

Certification

IPC-A-610, Certified IPC Trainer - 2/2023 - 2/2025

Timeline

QUALITY ASSURANCE TECHNICIAN

VIRTEX
07.2022 - Current

VETERINARIAN ASSISTANT

MAYVILLE ANIMAL CLINIC
05.2021 - 07.2022

FRAUD SUPPORT ASSOCIATE 1

FIS GLOBAL
06.2018 - 09.2020

FOOD SERVICE LEADER

KWIK TRIP
10.2016 - 05.2018

FIRST ASSISTANT MANAGER

MAURICES
11.2015 - 10.2016

MANAGER

SUBWAY SANDWICHES
10.2013 - 11.2014

Certified Veterinarian Assistant - VETERINARIAN ASSISTING

MILWAUKEE CAREER COLLEGE

Some College (No Degree) - INDUSTRIAL DESIGN

MILWAUKEE INSTITUTE OF ART AND DESIGN

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