MARGARET LANGFORD
Tucker,GA
Summary
Works well both independently and in groups. Provide accurate inventory control and documentation. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Dedicated to improving the customer experience. Punctual and focused, with enough physical strength to handle lifts of up to 50 pounds. Professional with a strong work ethic and a willingness to work as part of a team. Providing 20 years of experience working in customer service. Individual who is able to work hard in a fast-paced, ever-changing environment. Self-motivated and open to working a variety of shifts.
Overview
27
27
years of professional experience
Work History
Line Cook/Prep and Dishwasher
Fords BBQ
Tucker, GA
05.2023 - Current
- Prepared and cooked menu items to ensure quality and consistency.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Collaborated with team members to streamline food prep processes for efficiency.
- Implemented time-saving techniques to enhance overall kitchen productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
- Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
- Increased kitchen efficiency, organizing clean dishes and utensils in accessible manner for culinary staff.
- Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
Warehouse Assistant
Appalachian Electric
Bluefield, West Virginia
05.2021 - 03.2022
- Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
- Completed [Timeframe] inventory accounts to keep records up to date and promote accurate ordering.
- Reorganized storage areas to improve access and meet the needs of various products with varying weights, sizes, and shapes.
- Used RF scanners to track merchandise and double-check container contents.
- Was in charge of inventory management, which included counting and stocking merchandise.
- Labeled products or boxes and palletized larger groups for delivery to [Location] to prepare inventory for sale or shipment.
Server
Southern Belle Riverboat
Chattanooga, TN
04.2015 - 05.2018
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Kept a high level of cleanliness and sanitation.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
- Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup.
- Greeted regular customers and maintained relationships with them.
- Serve food and drinks to guests based on my understanding of the menu and diet requirements.
Technical Support
Career Connection
Atlanta, GA
08.2009 - 02.2015
- Carried out first-level core troubleshooting on software system issues and provided precise technical solutions.
- Quickly build positive working relationships with customers and other professionals, such as software developers.
- I'm responsible for issue tracking and reporting, as well as close collaboration with internal and external teams.
- Kept up-to-date customer records in professionally formatted documents.
Server
Red Lobster
Smyrna, GA
09.1999 - 06.2009
- Managed inventory replenishment of food and supplies, including paper products and canned goods, to ensure pantry remained well-stocked during peak periods.
- Ensured kitchen cleanliness by maintaining a debris-free and dry environment.
- Maintained rigorous cleanliness and sanitation standards throughout the facility.
- Executed preparation and cooking of full course meals according to restaurant recipes and specifications.
- Executed preparation of food items, including meats, poultry, and fish, for frying operations.
- Crafted high-quality dishes adhering to established menu specifications.
- Oversaw food inventory management and maintained kitchen cleanliness and organization.
- Facilitated training sessions for new staff on advanced cooking techniques and essential kitchen safety protocols.
- Facilitated collaboration among team members to optimize food preparation workflows.
- Oversaw food quality and presentation standards, ensuring consistency across all dishes.
- Directed kitchen operations during peak hours to optimize efficiency and enhance service speed.
- Executed simultaneous preparation of multiple orders during peak periods, ensuring high accuracy and efficiency.
- Facilitated collaboration among team members to uphold cleanliness and safety standards in the workplace.
- Organized and prepared cooking supplies and workstations for efficient opening and closing operations.
- Executed plating and presentation of all dishes to align with established restaurant standards.
- Streamlined service during peak hours by coordinating timing of dish completion with fellow line cooks.
- Executed preparation of identical dishes multiple times daily, ensuring meticulous attention to detail and quality standards.
- Executed safe operation of diverse kitchen equipment to enhance food preparation efficiency.
- Executed grilling of meats and seafood, ensuring adherence to customer specifications.
- Organized and secured unused food in suitable containers for optimal storage.
- Refined culinary skills by mastering diverse cooking techniques to enhance menu offerings.
- Facilitated training of new line cooks to uphold kitchen's high standards efficiently.
Education
High School - undefined
Centennial High School
Helenwood, TN01-1989
Skills
Shipment consolidations planning
Motivated self-starter
Shipping and receiving
Manufacturing and warehouse procedures
Flexible schedule
Customer service
Communication skills
Table setting
Wine service
Food station setup
High-volume dining
Cash Handling
Guest seating arrangements
Timeline
Line Cook/Prep and Dishwasher
Fords BBQ
05.2023 - Current
Warehouse Assistant
Appalachian Electric
05.2021 - 03.2022
Server
Southern Belle Riverboat
04.2015 - 05.2018
Technical Support
Career Connection
08.2009 - 02.2015
Server
Red Lobster
09.1999 - 06.2009
High School - undefined
Centennial High School