Margaret Coffman

• Oversaw procurement processes for raw materials and manufacturing requirements remotely.
• Assessed sales communications and operational reports to create prioritized task lists for efficient manufacturing workflow.
• Collaborated with vendors in both virtual and face-to-face settings to explore partnership opportunities and evaluate material specifications.
• Oversaw procurement of raw materials for research and development in support of contract and internal projects.
• Executed comprehensive management of FDA MOCRA listings to ensure compliance for internal products and new contract manufacturing.
• Coordinated production schedules to optimize workflow and meet delivery timelines.
• Resolved shipping discrepancies by coordinating customer and courier communications.

Inventory Coordinator (April 2022-April 2024)

• Facilitated communication with domestic and international vendors to streamline raw material procurement.
• Source raw materials and packaging with best pricing and lead times.
• Work with domestic and international shipping companies to secure incoming and outgoing materials.
• Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.

• Communicate via phone and email with current and potential customers.
• Executed strategic social media campaigns to promote products effectively.
• Executed international and domestic inventory order placements to ensure optimal stock levels.
• Oversaw FDA requirements management and ensured company-wide compliance.
• Managed supply chain logistics to optimize delivery schedules and reduce lead times for product availability.
• Managed vendor relationships, negotiating contracts that reduced costs while maintaining service quality.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Increased profit by streamlining operations.
• Handle any problems with customers or vendors that arise in a professional manner.

• Book a large quantity of commissionable hotels with accuracy to profit the company and clients.
• Monitor incoming emails and follow-up in a timely manner to ensure urgent issues are resolved.
• Enforce company policies with the highest level of customer service with policyholders.
• Problem solving above and beyond when it comes to finding accommodations for those in rural areas and those with specific needs.
• Communicate concisely and clearly with policyholders who are experiencing high stress situations.
• Update the companies database to precisely advise what was handled in a file, and if follow-up is needed.
• Negotiate rates and sellout issues with hotels, as well as speak with Managers or Directors of Sales when necessary.
• Train incoming employees.
• Maintain the quality of work that the company requires yet keep up with the fast paced environment.

• Responsible for operations, merchandising, and department inventory needs.
• Prioritizes duties, development, and daily tasks for team members and trains new employees.
• Collaborates with management on store goals and future planning.
• Prioritized customer satisfaction and resolved customer complaints in a professional manner.
• Welcomed customers, assisted in locating items, and informed them of upcoming sales events and promotions.
• Created displays based on management requests and seasonal focus.
• Merchandised according to store layouts to ensure store was fully stocked and replenished.
• Responsible for pricing, stocking, and inventory of merchandise and supplies.