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Margaret L. LeVeen
Charleston,SC
Summary
Senior Operations Professional with over 15 years of experience in workflow coordination and project management. Expertise in driving projects to completion on time and within budget while enhancing customer satisfaction through effective collaboration with stakeholders in high-volume environments.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Marketing Coordinator
Travel + Leisure Co.
01.2022 - Current
- Serve as a positive and professional brand ambassador for Wyndham Destinations.
- Partner with the resort staff to receive arrival sheets of guests checking in.
- Greet, present, and incentivize prospective customers to attend a sales-preview tour.
- Screen and qualify potential customers based on company guidelines.
- Make sales tour reservations and collect required deposits.
- Travel + Leisure Co. is the world's leading membership and leisure travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands.
Event Coordinator
Alfred
01.2019 - 01.2020
- Responsible for the planning, execution, and post-execution follow-up of events that grew brand awareness and built meaningful, lasting relationships with clients.
- Created pop-up events to launch new locations, focusing on developing new clients and ensuring current clients' satisfaction.
- Project managed building events on a bi-weekly basis, ensuring proper staffing for proper execution.
- Point of contact for vendors, onboarding and training new vendors on best practices, as well as coordinating logistics and performing quality assurance services.
- Collaborated with building managers to provide complete concierge service to clients, from buying groceries and dropping off dry cleaning to collecting prescriptions, as well as the weekly maintenance of residences.
- Alfred, a leading national residential experience company, powers next!gen buildings, providing resident!first software and services to deliver in!home support.
Head of Operations
Barkaholics
01.2007 - 01.2019
- Directed daily operations, enhancing sales, business development, scheduling, and pet care processes.
- Developed and managed corporate budget and bookkeeping, achieving timely billing and efficient payment processing.
- Designed and implemented personalized client plans based on requirements and preferences, proactively addressing concerns and answering questions, ensuring customer satisfaction.
- Provided client consultations on individualized options for diet, equipment, and accessories.
- Provided individual and group pet care, meeting daily activity goals and ensuring client satisfaction.
- Barkaholics was a successful dog walking and pet sitting business, focusing on improving the quality of life for pets.
Education
Bachelor of Arts - Psychology
Saint Joseph's University
Philadelphia05-2024
Skills
- Marketing strategy
- Content creation
- Event planning
- Microsoft Office Suite
- Word and Excel
- Access and Outlook
- PowerPoint presentation
- Windows and macOS
Certification
Certified in Pet First Aid Safety and CPR, American Red Cross
Timeline
Marketing Coordinator
Travel + Leisure Co.
01.2022 - Current
Event Coordinator
Alfred
01.2019 - 01.2020
Head of Operations
Barkaholics
01.2007 - 01.2019
Bachelor of Arts - Psychology
Saint Joseph's University