Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
Used EPIC to document patient information, progress notes, and treatment plans.
Worked closely with adults and children in community settings, at residential facilities and within homes.
Case Manager
Parkview/ Park Center
Fort Wayne Indiana
08.2021 - 01.2022
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Behavioral Health Technician
Park Center Inc
Fort Wayne, IN
07.2021 - 11.2021
Conducted client rounds to check on residents.
Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Resident Advisor
A Mother's Hope
Fort Wayne, IN
05.2020 - 11.2021
Developed strong relationships with residents, fostering a supportive and inclusive living community.
Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
Educated residents on university policies, promoting responsible behavior within the residence hall community.
Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
Psychiatrist Tech
Park Center Inc
Fort Wayne, IN
11.2019 - 04.2020
Provided crisis intervention services to stabilize acutely ill patients, preventing self-harm or harm to others.
Improved patient outcomes by implementing evidence-based treatment plans and psychotherapy techniques.
Managed caseloads efficiently while maintaining high-quality patient care standards by employing time management skills and prioritizing critical tasks effectively.
Developed strong rapport with patients, fostering trust and open communication to better understand their needs and concerns.
Education
Masters - Human Services
Capella University
Minneapolis, MN
05.2017
Bachelor - General Studies
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
05.2010
Associate In Electronics Engineering Technology - Early Childhood Education
Indiana Purdue Fort Wayne
Fort Wayne, IN
05.1988
Diploma - General Studies
R Nelson Snider High School
Fort Wayne, IN
06.1984
Skills
Discharge Planning
Suicide Risk Assessment
Behavioral treatment services
Dialectical Behavior Therapy
Certification
Graduate Leadership Certificate
Timeline
Behavioral Health Specialist
Parkview/Park Center
01.2022 - Current
Case Manager
Parkview/ Park Center
08.2021 - 01.2022
Behavioral Health Technician
Park Center Inc
07.2021 - 11.2021
Resident Advisor
A Mother's Hope
05.2020 - 11.2021
Psychiatrist Tech
Park Center Inc
11.2019 - 04.2020
Masters - Human Services
Capella University
Bachelor - General Studies
Indiana University - Purdue University Fort Wayne
Associate In Electronics Engineering Technology - Early Childhood Education