Margaret Magan
Summary
Accomplished Merchandising Leader and Loan Officer with a proven track record at Kohls Department Store and First Financial FCU. Expert in Merchandising Analytics and enhancing customer experience, demonstrated through improved satisfaction levels and efficient loan processing. Skilled in navigating high-volume environments and driving targeted visual merchandising strategies. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Driven [Desired Position] with solid background in leading merchandising initiatives to optimize product placement and drive sales. Adept at creating visually appealing displays and managing inventory levels to align with consumer trends. Demonstrated proficiency in team leadership and strategic planning.
Overview
25
25
years of professional experience
Work History
Merchandising Leader
Kohls Department Store
09.2017 - Current
- Managed weekly planogram updates, ensuring accurate execution according to company guidelines within designated timelines.
- Enhanced customer satisfaction with focused visual merchandising techniques tailored to target demographics.
Mortgage Loan Processor
Family First Funding
04.2021 - 06.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Loan Officer
First Financial FCU
02.2000 - 11.2012
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
Education
High School Diploma -
West Philadelphia Catholic High School
Philadelphia, PA06.1980
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
Timeline
Mortgage Loan Processor
Family First Funding
04.2021 - 06.2022
Merchandising Leader
Kohls Department Store
09.2017 - Current
Loan Officer
First Financial FCU
02.2000 - 11.2012
High School Diploma -
West Philadelphia Catholic High School
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